Host

Lost & Found (91102); Birmingham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading pub company in Birmingham is seeking a Host to join the team. The role involves providing a warm welcome to guests and supporting the team in delivering exceptional service. Candidates should have a passion for customer service and the desire to develop their career. This position offers a lively work atmosphere and flexible hours, along with various employee benefits.

Benefits

30% off at all pubs and restaurants

Reliable hours contract

£4.50 meal deal option

Flexible and part-time hours

High street and online discounts

Apprenticeship programmes

Access to Licensed Trade Charity support

Qualifications

• Passionate about providing brilliant customer service.
• Ability to support team members in various tasks.
• Willingness to grow and develop into a Supervisor role.

Responsibilities

• Provide a warm welcome for guests.
• Support the team to deliver excellent service.
• Engage in a busy and fun environment.

Skills

Customer service

Team support

People skills

Marketing skills

Operational skills

Job description

We’re on the lookout for a Host to join our team.

Right at the heart of the pub – creating moments of joy. You’ll be there supporting the team to deliver the everyday moments and those stand-out occasions. You’ll thrive from an environment that is busy, varied, fast paced but most importantly – fun!

As a Host you’ll: Be responsible for providing a warm welcome for our guests. As the face of our business, you'll:

• Be passionate about providing brilliant customer service
• Care about the wider team, turning your hand to support wherever needed
• Gain people, marketing and operational skills whilst getting paid for it!
• Be encouraged to grow and develop whilst achieving a long-term career (if that’s what you’re after)

What comes next is up to you: If you have the determination to drive your development, we’ll support you to progress into a Supervisor role and beyond!

What you get from us: You’ll be joining a pub company that’s been voted - Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.