Hospitality & Workplace Experience Specialist

Bloomberg L.P.; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A global financial services firm in London is seeking a Hospitality & Workplace Experience Specialist. This role involves enhancing the employee and guest experience, managing events, and collaborating with various teams. Ideal candidates will have at least 5 years of hospitality experience, strong project management skills, and a data-driven approach to improve services. The firm promotes a culture of diversity and inclusion.

Benefits

Equal opportunity employer

Disability inclusive employer

Qualifications

• Minimum of 5 years experience in hospitality or corporate workplace operations.
• Dedication to improve the employee experience and support business enhancements.
• Demonstrate outstanding organizational skills and discretion.

Responsibilities

• Manage hospitality and guest experience across offices.
• Co-ordinate large events and activities within the building.
• Build strong relationships with business areas for updates on hospitality initiatives.

Skills

Hospitality experience

Project Management

Data analysis

Communication

Organizational skills

Tools

MS Office

Job description

Overview

Hospitality & Workplace Experience Specialist

Location

London

Business Area

Workplace Operations and Supply Chain

Ref #

10042044

Description & Requirements

Our Team:

Here at Bloomberg, our employees' experience is a top priority. We’re known for providing outstanding customer service, and an experience that is consistent with our brand.

Bloomberg's Workplace Operations group is looking for an experienced Hospitality & Experience Specialist to join our team. We warmly welcome our employees, guests and visitors as well as enhance their internal experience within our EMEA headquarters. We are a critical component of our robust customer engagement philosophy, and it is our responsibility to ensure their entire experience is consistently handled with outstanding service.

The Role:

This role sits within our Workplace Experience function and is responsible for multiple touch points related to the employee and client experience varying from events management, internal & external catering operations, front of house, the guest experience, tours, and the Bloomberg Arcade. You will collaborate with internal partners and our external vendors, including our catering, front of house, and facilities management teams. Additionally, you will analyse data and compile presentations, therefore strong creative and MS Office skills are necessary. Our team is responsible for ensuring our processes and technologies create a consistent and memorable experience across all offices. Every single day will be different - so it is important you're diligent and come in with an open attitude, ready to handle any challenge thrown your way.

You will also act as a ‘go to’ person and develop strong working relationships with different business areas, providing updates from a hospitality and building perspective to ensure a seamless working experience for our colleagues and visitors. Additionally, you will be part of a highly dynamic scrum team which works to execute against our global initiatives. You will have the ability to govern sophisticated projects and drive outcomes through enterprise-wide engagement with internal functions and teams.

You need to have:

• Minimum of 5 years experience in hospitality or corporate workplace operations
• Possess a dedication to improve the employee experience and support business enhancements
• Be aware of all events, catering, other group activities, as well as VIP arrivals each day
• Co-ordinate and assist with implementing large events or activities that take place in the building
• Build strong relationships with specific business areas and meet regularly to keep them updated with building and hospitality initiatives
• Understand security procedures and policies, and assist to ensure compliance for guests and employees
• Work with partners in various departments to coordinate group visits/tours and conduct tours as and when required
• Analyse data, report back on guest trends, tour information, events data, and other internal affairs
• Demonstrate a data-driven approach to supervise results, tackle problems directly and promote solutions
• Lead EMEA Hospitality initiatives through cross-team collaboration, effective dependency, risk and issue management and leadership engagement
• Demonstrate outstanding organizational skills and discretion while being proactive, detailed & results oriented

We'd Love to See:

• Strong project management skills or experience working in a Scrum or agile work environment
• You enjoy interacting with a diverse group of people
• You thrive in a fast-paced environment and have a sense of urgency and ability to be flexible according to business needs
• You like coming up with innovative and viable suggestions for enhancing the guest experience

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email [e-mail]