Hospitality Team Leader - Service Excellence & Growth

Baxterstorey; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company in the UK is seeking a full-time Team Leader for their News Cafe. This role involves delivering exceptional customer service, leading a team, and ensuring compliance with food safety standards. Ideal candidates have a passion for hospitality, excellent teamwork skills, and a strong customer service focus. The company offers a collaborative environment, training, and various employee benefits.

Benefits

28 days holiday including bank holidays

Plus your birthday off

Free meals on shift

Bespoke training and development opportunities

Pension and life insurance

Qualifications

• Experience and passion in hospitality, retail, or food service.
• Flexibility to work a rota-based schedule including weekends.
• Strong customer service focus with a positive attitude.

Responsibilities

• Implement and enforce strategic vision for customer service.
• Lead the team through task allocation and performance management.
• Ensure food safety and stock control compliance.

Skills

Experience in hospitality

Team work skills

Strong customer service focus

Excellent organisational skills

Ability to work collaboratively

Job description

A leading hospitality company in the UK is seeking a full-time Team Leader for their News Cafe. This role involves delivering exceptional customer service, leading a team, and ensuring compliance with food safety standards. Ideal candidates have a passion for hospitality, excellent teamwork skills, and a strong customer service focus. The company offers a collaborative environment, training, and various employee benefits.