Hospitality Supervisor

Loveday Kensington; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A luxury senior living provider in the City of London seeks a Hospitality Manager to lead the front of house and food service teams, ensuring a five-star experience for residents and guests. The ideal candidate will have strong leadership skills, excellent attention to detail, and ability to work variable hours. Key responsibilities include staff supervision, budget management, and maintaining high standards of service. This role offers a competitive salary with opportunities for professional growth.

Benefits

Paid breaks

Company pension plan

Health Care Cash Plan

Access to Wagestream platform

Training & Development opportunities

Discretionary bonus

Employee Recognition Programmes

Death in Service benefit

Scope for progression

Qualifications

• Previous experience in hospitality or care-related fields is preferred.
• Strong leadership capabilities to supervise the Hospitality Team.
• Ability to manage competing priorities with a high attention to detail.

Responsibilities

• Lead and develop the Hospitality Assistants and wider team.
• Ensure daily hospitality services meet excellence standards.
• Engage with members and families, capturing feedback.
• Monitor and control stock and budgets effectively.
• Participate in training compliance and meetings.

Skills

Excellent communication skills

Attention to detail

Team leadership

Customer service orientation

Ability to work variable hours

Job description

About Loveday

Loveday is the UK’s leading provider of luxury senior living and care. We are proud to combine world‑class hospitality with exceptional clinical expertise, creating residences that not only feel like five‑star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia, Abbey Road and Esher are designed with elegance, comfort and dignity at their core. Every detail has been carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyle experiences and the highest standards of care, whether they are living with us permanently, staying for recovery or respite, or joining as Day Club members. What makes Loveday unique is our commitment to both excellence and innovation. We continually invest in our people, our environments and our services to set a new benchmark in luxury senior living. Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families.

Rewards Package

• Paid breaks
• Company pension plan
• Health Care Cash Plan
• Access to Wagestream platform
• Access to Perkbox, discounts platform
• Opportunities for Training & Development
• Access to our Employee Assistance Programme
• Discretionary bonus
• Employee Recognition Programmes
• Death in Service benefit
• Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London.
• Employee Referral Scheme

Main Duties and Responsibilities

General

• To bring to life the Loveday culture, values and reputation and to demonstrate leadership by creating an environment that fosters excellence, and which supports and respects all stakeholders.
• To support, supervise and develop the Hospitality Assistants and wider Hospitality Team.
• To support the Hospitality Manager in providing person centred care to all members and their families.
• To identify opportunities to improve people, processes, and systems.
• Make sure all daily and weekly meetings relevant to your areas of responsibility and departments are timely, recorded accurately and conducted according to the requirements.
• Make sure all necessary information is communicated to the relevant teams in an accurate and timely manner.
• To achieve the departmental stated/agreed targets and standards for performance, quality, culture, and legislative adherence, using the company collateral provided.
• Monitor and control stock in line with agreed budgets.
• Ensure departments use nominated suppliers, and that purchase orders are complete — issue orders for all non-nursing supplies in line with the company procedures.
• Ensure that the job rotas are issued timely and that adequate resources are always available.
• Liaise with nursing staff, members, and relatives to ensure the hospitality team are always meeting members' needs and preferences.
• Be prepared to be hands‑on alongside team members, irrespective of shift patterns or days of the week.
• To liaise closely with the other departments including; care, kitchen, housekeeping maintenance, and activities.
• Ensure that training compliance is constantly at 90%+ for the hospitality team.
• Attend resident meetings, events and evening or weekend functions as they arise.
• Keep good records and meet all statutory and company requirements from the Care Quality Commission care and Health and Safety requirements allowing Loveday Kensington to maintain the Outstanding Rating at all times.
• Have a leading impact on achieving of response and highest average rating in the annual Family Member Satisfaction Survey.
• To ensure capture and recording of all member and visitor ancillary spend to allow invoicing as per the company guidelines.
• Ensure the departments tracks and records all verbal and written compliments and complaints.
• Meeting all statutory and company requirements to deliver a consistent, best in class 5‑star service experience, that is safe, faultless, and cost‑efficient.
• To ensure that the HACCP is checked daily and maintained.

Front of House

• Ensure that Front of House/reception duties are completed daily.
• To complete pre and post admission checks required as per Loveday standards.
• Ensure that all guests receive a welcome as per the Loveday Way brand standards.
• Engage often with all members and ensure they are happy and content in their time spent at Loveday.
• Engage with members families and be a “friendly face” of Loveday Kensington ensuring their needs are met.
• Obtain and act upon feedback.
• Professionally manage the guest and member diary ensuring that appointments are attended and the care team aware of when members have visitors.
• Ensure all ancillary services are charged to members accounts or to visitors directly if applicable.

Food & Beverage

• Carry out, monitor and support all food and drink service in the home.
• Monitor and support the room service dining service delivered by the care team.
• Ensure that food service to member suites is carried out to the set Loveday Way standards.
• Ensure that all members lounges on every floor are clean, stocked and ordered.
• To complete pre and post admission checks.
• Be a key person in the planning and delivery of F+B during members daily activity schedule, family events and sales meetings/events.
• Control beverage and consumables stocks to ensure budgets are achieved.
• Support in ensuring food safety paperwork is completed and it meets the requirements of the food safety policy.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility.

Compensation: Competitive salary