Hospitality Service Supervisor – Front Office ( Full TIme)

LGH Hotel Management Ltd; Chester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent hospitality management company in Chester is seeking a Hospitality Service Supervisor to enhance guest experiences at their hotel. The successful candidate will be responsible for overseeing front office operations and ensuring exemplary customer service. Ideal applicants will have previous supervisory experience and strong IT skills. This role offers various employee benefits and is an excellent opportunity for career growth within the hospitality sector.

Benefits

Employee discounts on hotel stays

Shopping discounts

Free meals on duty

Free parking

Wellbeing programs

Qualifications

• Experience in a busy hotel front desk environment preferred.
• At least 12 months of supervisory experience required.
• Excellent oral and written communication skills.
• Highly motivated and proactive in interactions.

Responsibilities

• Welcome guests and handle check-ins professionally.
• Provide exceptional hospitality service consistently.
• Maintain positive communication with guests and team.

Skills

Customer service

Communication skills

Proactivity

IT skills

Tools

Opera

Delphi

Microsoft Office

Job description

Hospitality Service Supervisor – Front Office (Full Time)

The Queen at Chester Hotel, Premier Collection By Best Western

The Opportunity

Our front office teams deliver a true hospitality experience to all our guests, from welcoming them warmly to describing the hotel's facilities, all while offering professional, friendly, and engaging service.

What You'll Do:

• Welcome with a Smile: Be a positive and engaging individual, passionate about making guests smile. Receive guests in a professional and friendly manner, handling all check-ins and inquiries.
• Be the Face of Hospitality: As the front-facing member of the team, ensure you are always presentable and engaging in positive communication with both guests and team members.
• Deliver Excellence: Consistently provide exceptional hospitality service, acting professionally at all times and ensuring every guest feels valued and welcomed.

Why Join Us

People-Centric Culture: Our culture is all about our people. We want you to be YOU and bring your unique personality to the role. Create Memorable Experiences: Be part of a team dedicated to making every guest's stay special.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• YOU will have experience working within a busy hotel front desk environment (Preferred)
• At least 12 months of supervisory experience
• Highly motivated and proactive; acting with professionalism and positivity in all interactions.
• Excellent IT skills (MS Office, Financial systems) and numeracy
• Excellent oral and written communication skills
• Experienced user of Opera, Delphi, and Microsoft Office (Preferred)
• A positive and engaging demeanor.

Hotel

Welcome to the original railway hotel. Since 1860, we’ve been creating wonderful experiences for discerning travellers. Situated at the gateway to Chester, we offer a stylish escape, a place to rest from your journey, and a luxurious, well-connected base to explore Chester and beyond.

Our hotel is renowned for its rich heritage and stunning public areas, where you can enjoy great food, afternoon teas, and signature cocktails. Don’t miss our hidden gem, the terrace, a tranquil oasis in the heart of the city.

Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was considered the first skyscraper of its time. Since opening in 1860, it has hosted notable guests such as Charles Dickens, Cecil Rhodes, and Lillie Langtry.

All 218 bedrooms feature superfast Wi-Fi, a TV, and 24-hour room service. The hotel also offers 8 conference rooms, ideal for any event, meeting, or wedding.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.