Hospitality Service Expert

LGH Hotel Management Ltd; City of Edinburgh; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading hospitality company is seeking a Hospitality Service Expert in Edinburgh. The role requires flexibility across multiple departments, ensuring exceptional service while working in reception, events, or housekeeping. Ideal candidates will have customer service experience, excel in communication and problem-solving, and possess the ability to adapt to diverse tasks. Join a dynamic team and enjoy multiple benefits including discounts, free meals, and support for wellbeing.

Benefits

Employee discounts on hotel rates

Access to IHG benefit program

Shopping discounts

Eye care services

Free legal and money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellbeing tips and support

Free meals on duty

Free parking

Qualifications

• Proven experience in a customer-facing role within the hospitality sector.
• Excellent numeracy and literacy skills are essential.
• Strong oral and written communication skills are required.
• Effective problem-solving capabilities with attention to detail.
• Ability to work under pressure and manage tasks efficiently.
• Fully flexible with working hours.

Responsibilities

• Work multi-functionally across various departments.
• Ensure exceptional service and hotel standards.
• Adapt to different tasks and challenges as needed.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Numeracy and literacy skills

Organizational skills

Flexibility

Job description

Hospitality Service Expert

Holiday Inn Edinburgh

Check out the hotel on our virtual tour!

The Opportunity

Join Our Team in a Truly Flexible Role!

Are you ready for a dynamic and versatile position? We're looking for someone to work across the entire hotel operation, stepping in wherever the business needs you—whether it's Reception, Conference & Events, Restaurant and Bar, or Housekeeping.

What You'll Do:

• Be Everywhere: Work multi-functionally across various departments, ensuring smooth operations and exceptional service.
• Deliver Excellence: Personally ensure our guests always receive top-notch service and that all aspects of the hotel are maintained and presented to the highest standard.
• Adapt and Thrive: Embrace the flexibility of the role, adapting to different tasks and challenges as they arise.

Why Join Us?

Be part of a team dedicated to providing exceptional guest experiences and maintaining the highest standards. If you're ready for a flexible and dynamic role, we want to hear from you!

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/8 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Proven experience of working in a customer facing role, such as F&B, reception, meeting & events, housekeeping etc. Ideally gained within the hospitality sector
• Excellent level of numeracy and literacy skills
• Excellent oral and written Communication skills
• Excellent problem-solving skills and attention to detail. With the ability to work under pressure
• Strong Organisation and Planning skills and the ability to prioritise appropriately.
• Fully flexible with working hours/shifts
• Possess a can-do attitude.
• Good understanding of the English language

Hotel

The Holiday Inn Edinburgh is perfectly situated between Edinburgh Airport and the city centre, making it an ideal base for exploring all the attractions and sights that Edinburgh has to offer. Our Academy Conference Centre, located on the 5th floor with panoramic views of the Pentland Hills, features 14 meeting rooms and can accommodate up to 120 guests.

The hotel offers 303 bedrooms, including Executive and Family rooms. Guests can enjoy a variety of dining options, including the excellent Traders Restaurant, a café, and a relaxing bar. Additionally, we provide a fully equipped gymnasium, swimming pool, sauna, and spa to help you relax and unwind.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.