Hospitality and Facilities Administrator

Churchill Estates Management Ltd; Adur; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading retirement management firm is seeking a dedicated Lodge Manager for its Shoreham by Sea property. This role involves coordinating activities, managing maintenance, and providing exceptional customer service to residents. The ideal candidate will have strong administration skills and a passion for enhancing the retirement experience. You will be the trusted person on-site, ensuring both safety and enjoyment for the homeowners. Join a rewarding team where your efforts make a lasting impact.

Benefits

Annual holiday entitlement of 24 days + Bank Holidays

A day off on your Birthday

Life Assurance

Eye Care reimbursement

Professional development and qualifications

Qualifications

• Experience in hospitality or retirement living.
• Able to manage safety and security of the development.
• Outgoing and friendly personality.

Responsibilities

• Coordinate development activities and services.
• Manage contractors and maintenance schedules.
• Provide first-class customer service to residents.

Skills

Customer service skills

Administration skills

Ability to work independently

Good judgement

Tools

Microsoft Office (Excel, Outlook)

Job description

Hospitality and Facilities Administrator Churchill Estates Management Ltd•Shoreham by Sea, West Sussex, BN43 5AN

This role is known internally as 'Lodge Manager'

• Salary: £23,500 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
• Location: St Pauls Lodge, Shoreham by Sea, BN43 5AN

Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and-Am related activities, making a positive difference every day to the lives indicate of our Home Owners and providing a hassle and worry-free retirementصفح lifestyles.

Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You Forest will liaise with a range of customers and suppliers, managing contractors <=, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!

This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

About you

This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.

Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents,skills you will be happy working alone and independently, using your initiative.

< السنة>To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience using Microsoft Office applications, including Excel and Outlook.

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retiring people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award-winning, customer-focused team. Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty.

How you’ll be rewarded

• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Immensely rewarding work

We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.

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