Hospitality Administrator

Restaurant Associates; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A hospitality services company based in London seeks an experienced Hospitality Administrator to manage administrative duties and support catering operations. The successful candidate will coordinate events, manage supplier communications, and ensure exceptional service delivery. Strong communication skills and attention to detail are essential. This is a full-time position with a competitive work environment.

Qualifications

• Passionate about exceptional customer service.
• Excellent communication and organisational skills.
• Demonstrates reliability and brilliant timekeeping.
• Attention to detail is crucial.
• Committed individual who works to high standards.

Responsibilities

• Coordinate catering and event requirements.
• Provide administrative support to management.
• Act as the primary contact for catering needs.
• Manage invoices and supplier quotes.

Skills

Customer service

Communication skills

Organisational skills

Attention to detail

Time management

Job description

Overview

Season your career as an Hospitality Administrator

We\'re recruiting an experienced Hospitality Administrator who is friendly, adaptable and can confidently manage general administrative duties for Restaurant Associates on a full time basis, contracted to 35 hours per week. You\'ll be responsible for supporting the smooth delivery of catering operations, bespoke events, and administrative functions. This role serves as a key communication point between departments, the kitchen team, and external vendors. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment with evolving priorities.

Shift pattern

• Mon: Full-time (Days)
• Tues: Full-time (Days)
• Weds: Full-time (Days)
• Thurs: Full-time (Days)
• Fri: Full-time (Days)
• Sat:
• Sun:

Key responsibilities

• Catering & Event Coordination
  • Review menus and labels to ensure full allergen compliance.
  • Coordinate bespoke menu creation in collaboration with chefs and clients.
  • Handle last-minute catering requests and ensure timely responses.
  • Track, manage, and charge for order cancellations where applicable.
  • Communicate regularly with chefs to ensure all operational needs are met.
  • Liaise with external caterers.
  • Create and manage event quotes and costings.
  • Maintain and monitor catering bookings via systems such as CSS and Rapport.
• Administrative Support
  • Provide administrative assistance to the Assistant Manager and Head of Department.
  • Handle and submit the Weekly Financial Report (WFR).
  • Assist in preparing weekly kitchen business briefings.
  • Monitor team communication channels and escalate issues when needed.
  • Chase unclear or unusual inputs on Order Confirmation (OC) documents.
  • Manage invoices and ensure timely payment processing.
  • Support with permit applications and Risk Assessment & Method Statements (RAMS).
  • Request and compare supplier quotes for equipment and catering needs.
  • Oversee equipment ordering and maintain accurate records.
• Communication & Cross-Department Liaison
  • Act as the primary point of contact for other departments regarding catering and hospitality needs.
  • Ensure efficient communication flow between the kitchen, front-of-house, and external stakeholders.

Our ideal Administrator will

• Be passionate exceptional customer service
• Have excellent communication and organisational skills
• Demonstrate brilliant time keeping and reliability
• Have attention for detail
• Be a committed and honest individual who always works to very high standards
• Be an ambitious and motivated individual who is always looking to upskill

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK\'s leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/0409/76425002/52761026/BU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!