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Hospital Receptionist & Medical Administrator

Ramsay Health Care UK Operations

Hitchin

On-site

GBP 20,000 - 25,000

Part time

Today

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Job summary

A leading healthcare provider in Hitchin is seeking a part-time Hospital Receptionist to deliver exceptional customer service and administrative support. The role involves liaising with patients and consultants in a busy hospital environment, requiring strong communication and organisational skills. Experience with Microsoft Office and a customer service background are essential. Flexible evening shifts available.

Benefits

25 Days Leave Bank Holidays

Private Pension matching up to 5%

Flexible shift patterns

Private Medical Cover

Life Assurance (Death in Service) x3 base salary

Free Training and Development

Free Parking on site

Subsidised staff restaurant

Qualifications

Experience in a front facing or customer service role.
Proven organisational and communication skills.
Self-motivated with strong interpersonal skills.

Responsibilities

Deliver exceptional standards of administration and customer service.
Liaise with patients, consultants, and hospital departments.
Work evenings, specifically from 4pm-9pm, Monday to Friday.

Skills

Customer Service

Medical office experience

Front Desk

Medical Terminology

Phone Etiquette

Insurance Verification

EMR Systems

Multi-line Phone Systems

Allscripts

Athenahealth

eClinicalWorks

Education

Maths / English to GCSE level or equivalent

Tools

Microsoft Office

Job Description

Hospital Receptionist & Medical Administrator

Pinehill Hospital Hitchin

20 Hours Per Week Part-Time

Summary

Pinehill Hospital is one of Hertfordshires leading private hospitals with an excellent reputation for delivering high qualityprivate hospital treatment. Situated in tranquil wooded surroundings Pinehill provides a peaceful environment to aid a speedy recovery.

The Role

We are looking for an experienced Receptionist to join our team. You will work with delivering exceptional standards of administration and customer service whilst being the front face of the hospital. This is an extremely busy role liaising with patients, consultants and all hospital departments.

We need an individual with a professional approach, excellent verbal communication skills, initiative, the ability to work within a team and must be computer literate. Experience with Word and Outlook is essential.

We are looking for someone who can do evenings and this role could possibly suit someone who looks to work after school hours. The evening shifts are 4pm-9pm Monday to Friday.

What you will bring with you

Experience in a front facing or customer service role.

Maths / English to GCSE level or equivalent

Proven organisational and communication skills at all levels both written and oral.

Proficient in the use of Microsoft Office including databases.

Ability to communicate effectively with colleagues and consultants on a day to day basis applying appropriate methods and interpersonal skills.

Positive willing attitude

Self‑motivated and possess strong organisational interpersonal and above all customer service skills.

Benefits

25 Days Leave Bank Holidays
Private Pension where Ramsay will match up to 5% after a qualifying period
Flexible shift patterns available where possible
Enhanced Competitive Parental Leave Policies
Private Medical Cover with option to add partner & dependants
Life Assurance (Death in Service) x3 base salary
Free Training and Development via the Ramsay Academy
Free Parking on site
Subsidised staff restaurant
Concerts for Carers
Employee Assistance Programme
Cycle2Work scheme available in partnership with Halfords
The Blue Light Card Scheme

About Us

Ramsay Health Care UK is a well‑established global hospital group with over 60 years experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong long‑standing relationship with the NHS.

We love people with a positive can‑do attitude who want to make a difference in their work. Our employees are Ramsay. The skills and commitment of our employees form the basis for our success.

We know our people are our greatest asset. Our business is growing and we would like you to join us. The Ramsay Way culture recognises that people, staff and doctors are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

We are proud of our Speak Up for Safety programme and ensure that the patient is at the heart of everything we do. Join us and have more Time to Care.

We are committed to equality of opportunity for all.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

We care.

Its more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that’s as true today as it was when we welcomed our first patients in 1964.

The Ramsay Way culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UKs Armed Forces and Reservists and have already achieved the Silver Award as part of the MODs Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

Required Experience

Unclear Seniority

Key Skills