Hospital Reception & Patient Experience Champion

University College London Hospital; Greater London; On-site; GBP 22,000 - 27,000; Full time

Job summary

An NHS Trust in London is seeking a Receptionist to serve as the first point of contact for patients and visitors. The role involves greeting patients, managing a busy reception area, and ensuring smooth patient flow. Ideal candidates will have excellent customer service and problem-solving skills. This position requires being on-site 5 days a week with no remote work options. Join a team dedicated to providing excellent patient care in a dynamic environment.

Qualifications

• Previous experience in a patient-facing role.
• Proficiency in managing multiple priorities in a fast-paced environment.
• Ability to maintain confidentiality at all times.

Responsibilities

• Greet patients and manage enquiries in person and by phone.
• Check patients in for appointments and update health records.
• Support clinical teams to ensure efficient clinic operations.

Skills

Customer service

Problem-solving

Organisational skills

Communication

Flexibility

Job description

An NHS Trust in London is seeking a Receptionist to serve as the first point of contact for patients and visitors. The role involves greeting patients, managing a busy reception area, and ensuring smooth patient flow. Ideal candidates will have excellent customer service and problem-solving skills. This position requires being on-site 5 days a week with no remote work options. Join a team dedicated to providing excellent patient care in a dynamic environment.