Hospital Front Desk & Switchboard Specialist

University Hospitals of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Stoke-on-Trent is seeking a Receptionist/Telephonist to provide comprehensive support at Harplands Hospital. Responsibilities include managing telephone calls, greeting visitors, and ensuring effective data entry. The ideal candidate will possess excellent communication skills, the ability to work under pressure, and experience with a computerised switchboard. The role requires a flexible approach and teamwork, as well as covering staff absences across all shifts, including bank holidays.

Qualifications

• Experience in operating a computerised switchboard is essential.
• Ability to maintain records and follow Trust procedures is required.
• Must have a calm disposition and flexible approach.

Responsibilities

• Receive telephone calls professionally and redirect to departments.
• Perform front-of-house reception duties.
• Provide cover for staff absences.

Skills

Excellent communication skills

Ability to work under pressure

Organizational skills

Team player

Keyboard skills

Job description

A leading healthcare provider in Stoke-on-Trent is seeking a Receptionist/Telephonist to provide comprehensive support at Harplands Hospital. Responsibilities include managing telephone calls, greeting visitors, and ensuring effective data entry. The ideal candidate will possess excellent communication skills, the ability to work under pressure, and experience with a computerised switchboard. The role requires a flexible approach and teamwork, as well as covering staff absences across all shifts, including bank holidays.