Hospice at Home Transformation and Operations Manager

Phyllis Tuckwell Hospice; Camberley; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading hospice care provider in Camberley is seeking a Hospice at Home Transformation and Operations Manager. This role involves leading the transformation of our Hospice at Home services, collaborating to improve outcomes for patients, and empowering a dedicated team. Ideal candidates will have extensive experience in operational management and a passion for compassionate care. The position offers a supportive and inclusive team culture with opportunities for professional development and flexible working.

Benefits

Six weeks paid holiday plus public holidays

Continuation of NHS Pension or matched contributions up to 7.5%

Health Cash Plan Scheme

Employee Assistance Programme

Staff Benefit Scheme

Blue Light Discount Card

Professional development opportunities

Qualifications

• Experience in service transformation and senior operational management in health or social care.
• Understanding of community-based care, ideally in palliative, oncology or frailty services.
• Knowledge of project management, stakeholder engagement, and quality improvement.

Responsibilities

• Lead the transformation and daily operational delivery of Hospice at Home services.
• Collaborate across the system to improve outcomes for patients and families.
• Manage a team of dedicated professionals, supporting and empowering them through change.

Skills

Service transformation

Operational management

Project management

Stakeholder engagement

Quality improvement

Job description

Overview

This role is perfect for a dynamic, compassionate, strategic and strong operational leader with a passion for inclusive care, change, and collaboration. You\'ll play a central part in shaping our service models, embedding continuous improvement, and inspiring teams to deliver exceptional care to people in their homes.

As our Hospice at Home Transformation and Operations Manager, you will:

• Lead the transformation and daily operational delivery of our Hospice at Home services.
• Collaborate across the system to improve outcomes for patients and families.
• Manage a team of dedicated professionals, supporting and empowering them through change.
• Shape and embed new models of care aligned with population needs and our new hospice opening in 2026.
• Be a visible, values-driven leader, championing inclusion, equity, and evidence-based practice.

For further information regarding the role or to arrange an informal visit, which is encouraged and welcomed, please contact Catherine van\'t Riet. If you are unable to apply on-line or have any questions about the recruitment process, please contact HR.

We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Responsibilities

• Experience in service transformation and senior operational management in health or social care.
• Understanding of community-based care, ideally in palliative, oncology or frailty services.
• Knowledge of project management, stakeholder engagement, and quality improvement.
• A passion for compassionate, person-centred care, aligned with our values.
• A collaborative approach, ready to work across boundaries and lead with kindness, clarity and purpose.

Qualifications

• Experience in service transformation and senior operational management in health or social care.
• Understanding of community-based care, ideally in palliative, oncology or frailty services.
• Knowledge of project management, stakeholder engagement, and quality improvement.
• A passion for compassionate, person-centred care, aligned with our values.
• A collaborative approach, ready to work across boundaries and lead with kindness, clarity and purpose.

Location and About

We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire. Phyllis Tuckwell is a very special place to work, with staff who make a real difference to the lives of our patients and their loved ones.

Benefits

• Six weeks paid holiday plus public holidays
• Continuation of NHS Pension or Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card
• The chance to make a meaningful impact in a forward-thinking hospice committed to innovation
• A supportive, inclusive team culture where leadership, education, and wellbeing matter
• Professional development opportunities and a culture of reflective practice and growth
• Flexible working and community-based work across our Farnham and Guildford sites