Homeless Centre Support Officer

Red Snapper Recruitment Limited; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment consultancy is looking for a compassionate Homeless Centre Support Officer to deliver a customer-focused tenancy support service in Birmingham. In this vital role, you will help residents sustain their placements and move into long-term housing. The role includes managing tenancy breaches, ensuring safety, and collaborating with other teams. Ideal candidates will have experience in housing or support work and a strong commitment to supporting vulnerable individuals. The position offers a 3-month contract at £12.60 per hour.

Benefits

Referral bonus scheme

Qualifications

• Experience in housing, homelessness, support work, or similar roles is desirable.
• Strong commitment to supporting vulnerable residents is essential.

Responsibilities

• Deliver a high-quality, person-centred tenancy support service.
• Manage tenancy breaches and monitor income.
• Ensure the safety and security of residents and compliance with regulations.
• Support service reviews and provide flexible support across centres.

Skills

Empathy

Communication

Organizational skills

Resilience

Job description

Red Snapper Recruitment are seeking a compassionate, proactive Homeless Centre Support Officer to join our client in the Housing Solutions & Support Service. In this vital frontline role, you will deliver a responsive, customer-focused tenancy support service within our temporary accommodation (TA) settings. Your work will directly help residents sustain their placements, develop independence, and successfully move on into secure, long-term housing.

3 month contract

£12.60 per hour PAYE

Bushmere House, Birmingham

You will also play a key role in the day-to-day operation of the homeless centre, ensuring a safe, well-managed environment that meets legislative requirements and supports positive resident outcomes.

Key Responsibilities

Tenancy Support & Resident Engagement

• Deliver a high-quality, person-centred TA tenancy support service.
• Issue licence agreements, complete resident inductions, and facilitate group meetings.
• Support residents to access services identified in their Personal Housing and Move-On Plans.
• Make referrals, help residents build support networks, and encourage engagement in community activities.
• Provide housing and homelessness advice to enable timely and successful move-on.

Income & Tenancy Management

• Process Housing Benefit / DHP forms and liaise with finance colleagues to reduce rent arrears.
• Monitor and record income in line with agreed procedures.
• Manage tenancy breaches, issuing warnings appropriately and escalating serious issues.
• Attend court evictions when required and support TA suitability review processes.

Void & Building Management

• Manage void rooms to ensure units are ready for immediate placement, including inspections, repairs, inventories, and occasional cleaning / bed making.
• Ensure the homeless centre maintains sufficient capacity to accommodate urgent placements.
• Report maintenance issues, arrange emergency repairs, and monitor health & safety standards.

Safety, Safeguarding & Compliance

• Ensure the safety and security of residents, visitors, and staff, including managing building access and sign-in systems.
• Report safeguarding concerns and health & safety risks.
• Carry out routine fire tests, risk assessments, and building inspections.
• Follow Council and legislative requirements, including Data Protection, Health & Safety, and safeguarding duties.

Teamwork & Service Development

• Work collaboratively with caseworkers and other Housing Solutions teams.
• Build effective relationships with local partners, statutory agencies, and community organisations.
• Support service reviews, complaints responses, and implementation of new processes.
• Provide flexible support across centres, including covering alternative shifts as required.

About You

• Empathetic, resilient, and confident working with vulnerable people.
• Organised with excellent communication skills.
• Able to manage competing priorities in a fast-paced environment.
• Committed to safeguarding and high-quality service delivery.

Experience in housing, homelessness, support work, or similar roles is desirable, but a strong commitment to supporting vulnerable residents is essential.

If this role is not for you but you do know somebody who would be interested, please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

The Red Snapper Recruitment Group is an equal opportunities employer.