Home Ambassador

Hamberley Care Homes; West Byfleet; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury care provider is seeking a Customer Liaison Coordinator to enhance customer experience at their care home in West Byfleet. This role involves being the first point of contact for potential residents and ensuring a consistent quality journey. The ideal candidate will have strong communication skills, experience in customer service, and an understanding of the Health and Social Care sector. Join a dedicated team committed to making a positive impact on residents' lives.

Benefits

Generous above-market salary

Performance-Related Bonus

Workplace Pension

Comprehensive development opportunities

Refer a Friend Bonus

Qualifications

• Experience as a customer service advisor.
• Understanding of the Health and Social Care sector.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities.

Responsibilities

• Be the first point of contact for potential residents.
• Support customers during their journey.
• Collaborate with internal teams for community engagement.

Skills

Customer service experience

Communication skills

Networking skills

Data handling and reporting

Social Media proficiency

Tools

MS Office

Job description

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We are recruiting for a Customer Liaison Coordinator to join our team, supporting the customer experience and ensuring their journey remains consistent in its quality and empathy.

What you'll do as a Customer Liaison Coordinator

As part of this role, you may be the first person a potential new resident will meet when they are considering moving in to one of our luxury care homes. You will be the go-to person for any questions throughout their journey and support with show‑rounds.

By working collaboratively with the Sales, Marketing and Well‑being teams, you will support with building the home’s profile within the community, promoting the home at networking events and through social media platforms.

We offer our colleagues:

• Generous, above‑market salary
• Contracted hours – 40 Hours per week
• Performance‑Related Bonus
• Workplace Pension
• Comprehensive and further development opportunities
• Opportunities for Career progression
• Refer a Friend Bonus – up to £750 per referral (T&Cs Apply)

The successful applicant will have:

• Previous experience as a customer service advisor
• An understanding of the Health and Social Care sector
• Experience supporting the customer journey from initial enquiry through to provision of service/product
• Strong verbal and written communication skills with the ability to demonstrate empathy and compassion
• Ability to manage multiple priorities to ensure customers receive an engaging experience
• Networking skills with experience of community relations with third‑party groups and organisations
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self‑motivated, proactive, confident, flexible and adaptable
• Ability to research, handle data and prepare reports
• Proficiency in the use of Social Media and MS Office

Join us at West Byfleet's most stunning care home

Charrington Manor is a luxurious care home in West Byfleet, part of the award‑winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on‑site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5‑star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!