Hollister - Key Lead, Southgate

Hollister Co. Stores; Bath; On-site; GBP 22,000 - 30,000; Full time

Job summary

Hollister Co. Stores is seeking a Key Lead responsible for overseeing store operations, enhancing customer experiences, and mentoring the team. This role includes managing routines, ensuring quality service, and promoting a dynamic team environment, with opportunities for career advancement and incentives.

Benefits

Quarterly sales incentive bonus

Merchandise discount

Flexible schedule

Career advancement opportunities

Training and development programs

Qualifications

• At least 1 year of retail experience preferred.
• No supervisory or managerial experience required.
• Knowledge of fashion trends.

Responsibilities

• Manage opening and closing routines.
• Ensure store operations run effectively.
• Develop product knowledge and brand awareness.

Skills

Customer focus

Strong communication

Interpersonal skills

Adaptability

Strong work ethic

Education

High School Diploma or G.E.D.

Job description

Job Title: Key Lead

The Key Lead is responsible for ensuring all customers receive a quality in-store experience by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, and ensuring store operations run effectively. They are part of the store leadership team, driving store performance through customer experience and team achievement of daily sales.

What You’ll Do

• Manage opening and closing routines
• Develop product knowledge and brand awareness
• Understand business operations
• Think proactively
• Pay attention to detail
• Use register/Point of Sale systems
• Ensure asset protection
• Design and maintain visual displays
• Utilize system skills
• Work according to schedule

Schedule varies weekly, with at least 16 hours per week, including required availability on weekends and holidays. Hours may increase during peak periods to support business needs.

Qualifications

• High School Diploma or G.E.D. preferred
• At least 1 year of retail experience preferred
• No supervisory or managerial experience required
• Customer focus
• Strong communication and interpersonal skills
• Knowledge of fashion trends
• Outgoing and assertive personality
• Adaptability and stress tolerance
• Poise and ambition
• Ability to multi-task
• Applied learning skills
• Promotion of diversity and inclusion
• Strong work ethic
• Knowledge of omni-channel services

Additional Benefits

• Quarterly sales incentive bonus
• Merchandise discount
• Flexible schedule
• Career advancement opportunities
• Opportunity to become a brand ambassador
• Training and development programs
• Supportive global team environment

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Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer.