Holding Store Manager - Redhill

NEW LOOK; Redhill; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fashion retailer in Redhill seeks a Store Manager to lead and inspire a team, delivering exceptional customer experiences. The successful candidate will manage store performance, engage effectively with customers, and drive results through team development. Responsibilities include overseeing team dynamics, inventory management, and enhancing shopping journeys. This role offers significant opportunities for personal growth and making a positive impact in fashion.

Benefits

Generous staff discount – 40% off for you and a loved one

Access to discounts from top retailers and gyms

Contributory private pension scheme

Performance-related bonus scheme

Enhanced maternity and paternity leave

Healthcare cash plan

Cycle2Work scheme

Life assurance policy from day one

Qualifications

• Previous experience in store management is essential.
• Ability to lead and inspire a team to deliver results.
• Strong communication skills to engage customers effectively.

Responsibilities

• Lead and inspire the team to deliver outstanding shopping experiences.
• Accountable for store performance and overall sales.
• Identify opportunities to impact KPIs and customer service.

Skills

Previous store/deputy management experience

Track record of effectively leading a team

Commercial acumen

Excellent communication skills

Exceptional organizational skills

Job description

We're the feel‑good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values – we play to win, customer obsessed, we are one and it starts with me – we deliver That New Look Feeling for our customers and each other.

From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni‑channel business serving millions of customers… we're New Look.

Our purpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we're customer‑obsessed and we work as one.

The Store

As our Holding Redhill Store Manager you will lead and inspire a team to deliver great results through your commerciality, collaboration, resilience and being customer obsessed. You'll have the opportunity to make a significant impact on our customers' shopping experience. Take the reins, inspire a team of fashion enthusiasts, and create an unforgettable shopping journey. Don't miss this chance to shape the future of fashion.

The Role

In your high street store you will lead your team to create a customer‑obsessed atmosphere. You will be genuine in your delivery of a shopping experience that helps our customers express their individuality, personality and unique style through fashion. You will create and lead a team who support one another and deliver results… whilst having fun along the way!

You will be fully accountable for the store performance, working alongside your Territory Leader to continually identify opportunities which will impact KPI's, customer service, team development and overall sales – so that we are playing to win!

About you

• You have previous store/deputy management experience
• You have a track record of effectively leading and managing a team
• You identify yourself as a New Look brand adorer
• You have a history of delivering and exceeding KPI's and key objectives
• Commercial acumen
• Excellent communication and interpersonal skills to engage with customers and provide exceptional service
• Exceptional organizational skills to handle inventory management, stock control, and order replenishment efficiently

Why New Look?

The amazing people, the fashion – there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression so you can be your absolute best and achieve your goals.

Benefits & Perks

• Generous staff discount – 40% off for you and a loved one, and 25% off for up to 12 friends and family members
• Special access to hundreds of discounts from top retailers and gyms, plus free workout classes on our rewards platform Runway
• Contributory private pension scheme
• Performance‑related retail management bonus scheme
• Family‑friendly policies: enhanced maternity, paternity and adoption leave, and shared parental leave
• Healthcare cash plan – claim money back towards cost of medical care you pay for yourself and children
• Cycle2Work scheme
• Life assurance policy from day one

We are proud partners of the Retail Trust and Fashion & Textile Children's Trust.

These benefits and perks are non‑contractual and may change from time to time.

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do.

We're flexible with patterns – if you have a specific pattern in mind, we're keen to discuss it in line with the role.

Please ensure that your CV is in simple format (e.g., Microsoft Word) when applying to ensure a smooth application process.