Hire / Sales Controller

Workdry; Liverpool; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading pump rental solutions company in Liverpool is seeking a Hire / Sales Controller to manage inquiries and ensure customer satisfaction. The ideal candidate will possess excellent communication skills and strong administrative capabilities, with a background in using IT systems like Microsoft Office. This role offers a competitive salary, company bonus scheme, health benefits, and a supportive work environment. Opportunities for development and career progression are available.

Benefits

Competitive salary

Company bonus scheme

Medicash Scheme

Pension scheme

25 days holiday + 8 Bank Holidays

Life insurance

Support for development and training

Employee assistance programme

Employee discount scheme

Employee referral scheme

Qualifications

• Proven ability to learn new skills and products.
• Strong administrative skills for processing documents.
• Ability to stay calm under pressure.

Responsibilities

• Handle inbound calls and emails, liaising with stakeholders.
• Prioritize workload to meet daily customer requirements.
• Ensure all paperwork is accurately processed and updated.

Skills

Planning and organisational skills

Customer relationship skills

Communication skills

IT systems proficiency

Problem-solving skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Our Business Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service.

This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year's success within our industry. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them.

About The Role

We are looking for a Hire / Sales Controller to join the team at our friendly Liverpool branch based in Speke. As a Hire / Sales Controller you are at the heart of our Pump Hire branches, this role will bring the individual into daily contact with Selwood stakeholders as well as our external client base.

In this role you will need to be a confident self-starter, who has the ability and willingness to learn and develop your skills. The role will require good communication skills both verbal and written correspondence as well as having the ability to use a variety of systems and Microsoft office applications. You will also need to have strong administrative skills to raise hire and sales quotations and subsequent contracts, raise purchase orders and process invoices.

Main responsibilities include:

• Deal with in-bound calls and emails and subsequently liaising with internal and external stakeholders & take ownership of enquiries & deal with them accordingly in a timely manner.
• Prioritise workload and ensure the day-to-day customer requirements are met in a timely manner, whilst ensuring all paperwork including (but not limited to) hire and sales quotations, subsequent contracts, purchase orders, invoices and other administrative tasks are completed.
• Ensure that contracts, transport documentation and other paperwork are accurately input and up to date on to the applicable systems.
• Liaise with the appropriate internal teams, ensuring relevant equipment, transport and workforce are in place to cover depot & customer requirements.

Skills and Competencies:

• Excellent planning and organisational skills
• Ability to build and maintain good customer relationships.
• Ability to prioritise workload.
• Strong communication skills both written and verbal.
• Proven ability of learning new skills and or products.
• A good understanding of IT systems including Excel, Word and Outlook.
• Ability to stay calm under pressure.
• A good level of problem-solving skills.

What we can offer you:

• Competitive salary
• Eligible for company bonus scheme (annual and quarterly payments)
• Medicash Scheme - medical expenses scheme (access to 24hour online GP services, discounted gym memberships)
• Pension scheme with contribution based on total earnings not just salary
• 25 days holiday + 8 Bank Holidays
• Increasing annual leave entitlement with long service
• 3x your annual salary life insurance (DIS)
• Support for development and training
• Employee assistance programme (EAP) & access to Mental Health first aiders
• Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
• Employee referral scheme

This role is not open to Agencies - Please no calls or emails - Thank you.

EDI Statement

Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments.