Hire Fleet Team Leader

4th Dimension Innovation Ltd; Borough of Runnymede; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics firm in the United Kingdom is seeking a proactive Hire Fleet Team Leader to oversee service excellence and compliance in managing hire bikes. The ideal candidate has proven leadership experience in fleet or operations, strong organisational and communication skills, and a proactive approach to continuous improvement. This role involves managing team performance and enhancing customer experiences. Competitive salary and benefits ensure a rewarding career in a dynamic environment.

Qualifications

• Proven leadership experience in fleet, logistics, or operations.
• Strong organisational and communication skills.
• Ability to manage compliance, reporting, and team performance.

Responsibilities

• Lead and support coordinators and administrators to deliver a positive customer experience.
• Manage allocation of hire bikes, breakdowns, off-site maintenance, and compliance requirements.
• Oversee daily and weekly reporting of key metrics to drive continuous improvement.

Skills

Leadership

Organisational skills

Communication skills

Excel proficiency

Compliance management

Continuous improvement

Job description

About the Role We're seeking a proactive Hire Fleet Team Leader to join our dynamic team at 4th Dimension Innovation. In this role, you'll lead our Hire Fleet Team, ensuring service excellence, legal compliance, and a seamless customer journey for clients receiving hire bikes.

Responsibilities

• Lead and support coordinators and administrators to deliver a positive customer experience.
• Manage allocation of hire bikes, breakdowns, off-site maintenance, and compliance requirements.
• Oversee daily and weekly reporting of key metrics (MI) to drive continuous improvement.
• Build strong relationships across the business to enhance efficiency and service quality.
• Review and improve processes, introducing automation and lean practices where possible.
• Conduct team 1-2-1s, appraisals, and set training/progression targets.
• Ensure compliance with regulatory requirements (TCF, DPA, HSE).
• Lead by example, promoting our values of Integrity, Passion, Innovation, and Excellence.

Qualifications

• Proven leadership experience in fleet, logistics, or operations.
• Strong organisational and communication skills.
• Ability to manage compliance, reporting, and team performance.
• A proactive, professional outlook with a drive for continuous improvement.
• High level of Excel proficiency.
• Ability to review and instill new process.
• Willing and able to manage a team working in a fast paced dynamic environment.