Hire Desk Manager

Speedy Hire Plc; Newton-le-Willows; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hire provider in England, is seeking a Hire Desk Manager to lead a dynamic team in Haydock. This role emphasizes outstanding customer service and team development while ensuring operational excellence. Ideal candidates will have proven leadership experience in a fast-paced environment and a keen focus on performance and customer satisfaction. The position offers a supportive work-life balance and numerous employee perks, making it a great opportunity for those passionate about fostering team growth.

Benefits

26 days holiday + bank holidays

Life assurance

Generous company pension scheme

Canteen facilities

95% employee discount across the Speedy brand

Training, development and career progression opportunities

Voluntary Health Cash Plan

My Staff Shop - retail and leisure discounts

Green Commute Initiative - cycle to work scheme

PAM Employee Assistance Programme

Qualifications

• Proven experience leading and motivating a team with buy-in at all levels.
• Strong passion for customer service and problem-solving.
• Experience in a fast-paced management role.

Responsibilities

• Lead and motivate the team to deliver exceptional customer experience.
• Oversee daily operations ensuring efficient and friendly service.
• Drive performance and support team in meeting KPIs.

Skills

Leading and motivating a team

Customer service

Relationship-building

IT skills

Problem-solving

Flexibility and adaptability

Tools

Microsoft Office

Job description

Hire Desk Manager

Location: Haydock
Hours: Monday-Friday, 07:30-17:00

At Speedy, we're more than the UK's leading hire provider - we're a team that prides itself on supporting each other, delivering brilliant service, and making every day a positive one. With the widest range of tools, specialist equipment, plant and support services, we help our customers get the job done - and we'd love you to be part of our journey.

We're now looking for a warm, motivated and people-focused Hire Desk Manager to lead our Hire Controllers in Haydock. If you're passionate about great customer service, developing a team, and creating a friendly, high-performing environment, this is a fantastic opportunity to shine.

What You'll Be Doing

• Leading, coaching and inspiring your team to deliver an exceptional customer experience every day.

• Overseeing smooth daily operations of the hire desk, ensuring customers receive a fast, efficient and friendly service.

• Providing clear reporting and insight to the General Manager within agreed timescales.

• Reducing customer complaints and improving resolution times by embedding a culture of care and ownership.

• Driving performance and supporting your team to meet KPIs and service standards.

• Building strong relationships with both customers and internal teams.

• Identifying opportunities to streamline processes and boost efficiency.

• Playing an active role in supporting our ESG Strategy - Decade to Deliver.

What We're Looking For

Essential

• Proven experience leading and motivating a team, with the ability to gain buy-in at all levels.

• A natural coach who enjoys developing others and helping them grow.

• Previous management experience in a fast-paced environment.

• A genuine passion for customer service and problem-solving.

• Strong relationship-building skills with colleagues and customers.

• Solid IT skills, including Microsoft Office.

• Flexibility, adaptability and a positive, can-do attitude.

Desirable

• Experience within the hire or construction services industry.

• A track record of improving team performance and departmental results.

Why You'll Love Working With Us

At Speedy, we're committed to helping our people feel valued, supported and able to enjoy a healthy work-life balance. Alongside a friendly, collaborative culture, you'll receive:

• 26 days holiday + bank holidays

• Life assurance

• Generous company pension scheme

• Canteen facilities

• 95% employee discount across the Speedy brand

• Training, development and career progression opportunities

• Voluntary Health Cash Plan

• My Staff Shop - retail and leisure discounts

• Green Commute Initiative - cycle to work scheme

• PAM Employee Assistance Programme (confidential mental, financial and legal support)

Work-Life Balance at Speedy

We're proud to lead the industry with our Work Life Balance initiative. We support reduced core hours, wellbeing-first scheduling, and a range of flexible working arrangements such as:

• Flexible start/finish times

• Shorter days

• Term-time hours

• Job sharing

• Hybrid options (role dependent)

Talk to us about what works for you - we're open to creating balance wherever possible.

We also offer a Career Line of Sight, giving you a clear view of your development path within Speedy and helping you plan your future with us.

A Few Things to Know

• Some Speedy Group roles may require DBS, credit or security checks.

• We may close vacancies early if we receive high interest, so early application is encouraged.

• Speedy is proud to be an equal opportunities employer. We welcome applicants of all backgrounds and identities, including differences in ethnicity, gender, neurodiversity, sexual orientation, family status, disability and more.

• Proof of right to work in the UK is required for all roles.

Find out more about our governance and ESG commitments here:
https://www.speedyservices.com/esg/governance