Hire Desk Controller

MGF LTD; Tring; On-site; GBP 25,000 - 30,000; Full time

Job summary

A national Shoring Solutions provider in Tring is seeking a Hire Desk Controller to manage customer enquiries and oversee the hire process. The ideal candidate will have experience in customer service within a hire or sales environment and possess strong communication skills. This role offers additional benefits, including annual leave for long service and opportunities for training and career progression.

Benefits

Additional annual leave for long service

Christmas shutdown

Opportunities for training and development

Pension Scheme and Life Assurance

Qualifications

• Experience in a customer service role, preferably within a hire/sales environment.
• Professional manner with good communication and people skills.
• Flexibility and adaptability to help others.

Responsibilities

• Handle enquiries and convert them into hire business.
• Manage orders and coordinate collection requests.
• Accurately provide quotes using CRM.

Skills

Customer service experience

Good communication skills

Team player

PC literate

Time management skills

Tools

CRM system experience

Microsoft Systems

Job description

Location: Tring, HP23

Do you have a passion for customer service, possess great communication and organisation skills, and thrive in a fast‑paced environment? We have just the role for you! We are MGF - a national Shoring Solutions, Lifting & Safety and Structural Support provider. We’re growing fast and need enthusiastic team members to help us succeed.

Hire Desk Controller

We specialise in designing, manufacturing, hiring and selling temporary works solutions. At MGF, we manufacture our equipment, operate our own transport fleet and, importantly, have an in‑house engineering team who produce design solutions to meet customers’ requirements. With 13 depots nationwide and over 450 passionate members of our team, we’re expanding. Each team member plays a crucial role in this success, and we need your help as a Hire Desk Controller to continue delivering industry‑leading results.

Your Role

As part of our team and reporting to the Operations Manager, you will be the heartbeat of Hire Desk, ensuring everything runs smoothly and efficiently. Your responsibilities will include handling enquiries, converting leads into successful deals, and planning the seamless delivery and collection of all hire vehicles. Your contribution will be crucial in supporting the team’s activities and driving our success.

Your Main Responsibilities Will Include

• Dealing with enquiries and converting them into hire business
• Manage incoming orders (On-hires) and coordinate requests for collections (Off-hires)
• Accurately calculate and provide quotes using our CRM system
• Efficiently plan transport for timely deliveries and collections
• Prepare drivers’ paperwork daily to ensure seamless operations
• Maintain daily communication with sites
• Manage and report on customer loss and damage cases
• Answer incoming calls, providing excellent customer service

To Achieve This, You Will Need

• Experience in a customer service role, preferably within a hire / sales environment
• A professional manner with good communication and people skills
• A team player who is flexible, adaptable and willing to help others
• PC literate with experience in Microsoft Systems
• Ability to prioritise workload and work to tight deadlines
• Local area knowledge for the depot areas served
• Motivated self‑starter with good administration, time management and organisation skills

What You’ll Get

• Additional annual leave awarded to recognise long‑service
• A company Christmas shutdown and the option to purchase additional days of annual leave
• Opportunities for training, development, and career progression
• Pension Scheme and Life Assurance

Volunteering Leave

The security of working for a national organisation with core family values at our heart.

Refer a Friend Scheme

Refer a friend scheme.

And so much more?

We offer a supportive working environment with opportunities for career advancement and additional benefits to support your work‑life balance.

We welcome applications from all sections of society and aim to be an equal opportunities employer.

All applicants will be treated in the strictest of confidence.