Hire Desk Controller

HSS Hire Ireland; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading building services provider is seeking a Hire Desk Controller at Heathrow to enhance customer relationships within the Aviation Key Account department. The role requires experience in customer service and strong communication skills. Responsibilities include managing reservations, liaising with stakeholders, and ensuring customer satisfaction. Notably, the company offers unique perks like additional annual leave on your birthday and opportunities for community service. Join a pioneering team at the forefront of industry transformation.

Benefits

Annual leave on your birthday

Opportunity for local voluntary work

Training and development

Wellbeing and Healthcare support

Discounts on various purchases

Flexible benefits portal options

Qualifications

• Experience in a customer service environment or similar.
• Ability to work on own initiative.
• Some knowledge of Airport Operations and systems is preferred but not essential.

Responsibilities

• Provide excellent customer experience.
• Raise quotes, reservations, deliveries, and exchanges.
• Develop and maintain lines of communication.
• Liaise with stakeholders to resolve issues.
• Chase quotations to drive revenue.
• Respond to customer inquiries professionally.

Skills

Customer service experience

Microsoft Office proficiency

Excellent communication skills

Ability to work independently

Familiarity with Airport Operations

Tools

Microsoft Office

Job description

Hire Desk Controller

Heathrow

Permanent, full time

HSS ProService is shaking up the building services industry, with a game‑changing online marketplace for tools, equipment and materials. Born from HSS Hire's legacy, we've evolved into a tech‑first business, driving innovation, sustainability and bold digital solutions.

Ready to disrupt the norm and shape the future? Join us and build your career at the forefront of industry transformation.

What you’ll do:

You will focus on HSS’ relationship with our Aviation Key Account customers, to achieve customer service excellence at all times. Maintain disciplines that adhere to our customer’s instructions. Strive to guarantee customer satisfaction, whilst working as a collective team across the Key Accounts department.

• To personally always provide an excellent customer experience.
• Raise quotes, reservations, deliveries and exchanges in accordance with guidelines and assuring service level compliance at all times.
• Develop & maintain lines of communication between the customer, suppliers and HSS to build lasting relationships.
• Liaise with stakeholders to escalate any issues internally or regarding the customer.
• To encourage and demonstrate a high level of teamwork to achieve results in line with the right first time, every time ethic.
• Release Key Account invoices daily alongside the Administration team, checking accuracy to minimise queries and credits.
• Review suspended contracts and resolve these issues daily.
• Chase quotations daily to drive revenue.
• Assist with customer debt queries.
• Respond to all calls, e‑mails and messages by the end of each day, in‑line with agreed service levels.
• Treat all internal and external customers in professional and courteous manner at all times.
• Meet Key Account customers who visit the department as required.

What you’ll bring:

• Experience in a customer service environment or similar.
• Experienced in Microsoft Office applications.
• Ability to work on own initiative.
• Commitment to providing excellent customer service.
• Excellent communication skills with both customers and colleagues.
• Some knowledge of Airport Operations and systems (ie ID Gateway) is preferred but not essential.

What you’ll get back:

• Your birthday each year as annual leave to spend how you want to!
• One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community.
• Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
• Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
• A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more.

Different Perspectives, One Platform

We’re not all the same—and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.

Whether you’re starting out, switching careers, or looking for your next big move—if you’ve got the skills and the drive, we want to hear from you.

Not sure you tick every box? That’s okay. We’d still love to hear from you. If you’ve got any questions, email us at [e-mail] and one of our team will be happy to help.