Higher Level Clinical Support Worker - Unplanned Care

NHS; Stevenage; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in Stevenage seeks a Higher Level Clinical Support Worker to deliver compassionate patient care and support Registered Nurses. Candidates should possess strong interpersonal skills and relevant qualifications, including a Care Certificate. The role involves various responsibilities, including taking observations and assisting patients with daily activities, with flexible working hours across shifts.

Qualifications

• Experience of healthcare or care work.
• Experience working with the general public.
• Ability to communicate effectively with patients.

Responsibilities

• Communicating effectively with patients.
• Supporting Registered Nurses in patient care.
• Taking physiological observations.

Skills

Kind and caring nature

Friendly and approachable attitude

Ability to follow instructions

Confidence to use initiative

Flexibility to work shifts

Education

GCSEs in English and Math

Care Certificate

Health and Social Care Level 2

Job description

Go back East and North Hertfordshire Teaching NHS Trust

Higher Level Clinical Support Worker - Unplanned Care

The closing date is 05 October 2025

Are you passionate about delivering exceptional care? We're looking for dedicated Clinical Support Workers across who share our commitment to providing outstanding service and compassionate care to our patients.

As a Clinical Support Worker, you will work closely under the guidance of a Registered Nurse, playing a vital role in maintaining high standards of patient care across our hospital wards and departments.

At the heart of our work are our core values: Include, Respect, and Improve. We encourage all applicants to embrace these values throughout the recruitment process and beyond.

What We're Looking For:

• A kind and caring nature
• Friendly and approachable attitude
• Ability to follow instructions and Trust policies
• Confidence to use your own initiative
• Flexibility to work across different shifts

Your Responsibilities Will Include:

• Communicating effectively with patients
• Supporting Registered Nurses and Midwives in patient care
• Assisting with washing and dressing patients
• Taking physiological observations
• Making beds and maintaining clean patient areas
• Serving meals and helping patients with feeding
• Providing emotional support by listening and talking to patients

Working Hours:This role involves working across days, nights, weekends, and bank holidays.

Become part of a team that truly makes a difference in patient care. We look forward to welcoming you!

Main duties of the job

Shortlisted candidates will be invited to participate in a virtual information and guidance session on Thursday, 16th October.

These sessions will be conducted at 12:00pm and 6:00pm to accommodate attendees. We look forward to engaging with as many candidates as possible. The session will provide comprehensive details regarding the role, offer interview advice, outline the assessment day, and explain the overall recruitment process.

To find out further details about the role please visit our Trust Clinical Support worker page -https://www.enherts-tr.nhs.uk/careers/roles-professions/clinical-support-workers/

Unplanned Care includes Care Groups 1, 2, and 3 within our trust and offers the opportunity to work across a range of specialties listed below, depending on vacancy availability:

Emergency Department, Acute Medicine, Urgent Treatment Centers, Same Day Emergency Care, Assessment Ward, Stroke, Gastroenterology, Cardiology, Respiratory, Renal, Diabetes and Endocrine, Elderly Care & Frailty, Rheumatology, Neurology & Neurophysiology.

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job responsibilities

While Artificial Intelligence (AI) can aid you in completing your application, these tools cannot fully grasp the context of requirements of the job youre applying for, nor can they accurately reflect your skills, knowledge and experience. Please ensure you have checked your application before submitting it.

Please see the attached Job Description and Person Specification applicant pack for further detailed informationregardingthis role.

Person Specification

Qualifications / Training

• GCSEs (or equivalent qualification or standard) in English and Math
• Care Certificate
• Health and Social Care Level 2

Previous Experience

• Experience of healthcare or care work
• Experience of working with the general public or a range of different people

Skills

• Ability to communicate effectively people with varying levels of understanding
• Evidence of being self-motivated
• Evidence of working effectively as part of a team
• Basic IT skills - ability to use keyboard or willingness to develop
• Excellent time management and organisational skills
• Ability to work in a busy, sometimes pressurized environment
• Ability to work to deadlines
• Ability to use judgement on when to escalate issues and problems
• Excellent interpersonal skills and the ability to use them to communicate effectively with patients within a multi-disciplinary team

Knowledg

• Awareness of clinical setting and clinical care
• Knowledge of a range of clinical procedures

Other requirements

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East and North Hertfordshire Teaching NHS Trust