HGV Service Advisor

Pembrook Resourcing; Croydon; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading resourcing company in the UK seeks an HGV Service Advisor for their dealership's aftersales department. The ideal candidate will have previous service experience and a passion for delivering high customer service standards. Responsibilities include booking vehicles for servicing, managing customer relationships, and achieving sales targets. This full-time position offers an annual salary between £28,000 and £35,000.

Qualifications

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.
• Excellent telephone and face-to-face communication skills.

Responsibilities

• Establish rapport with and provide outstanding care to the customer.
• Book in customer vehicles for servicing to maximise labour utilisation.
• Manage and follow up all work in progress on customer vehicles.

Skills

Sales Experience

Customer Service

Time Management

Automotive Repair

Service Writing

Tools

Order Management System

Job description

HGV Service Advisor

Pembrook Resourcing are currently seeking on behalf of their client a HGV service advisor to work in the aftersales department at their dealership.

The ideal HGV Service Advisor -

Previous experience in a service role is preferred.

A passion to deliver a high standard of customer service.

An organised individual who can deal with many duties on the move.

Excellent telephone and face-to-face communication skills

Administration skills be able to use computers with confidence and the ability to organise and prioritise work.

HGV Service Advisor key responsibilities

• Establish rapport with and provide outstanding care to the customer
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
• Book in customer vehicles for servicing with the objective of maximising labour utilisation and efficiency
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
• Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary

IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!

Required Experience :

Unclear Seniority

Key Skills

• Sales Experience
• Time Management
• Order Management System
• Customer ServiceDealership Experience
• GM Vehicles
• Retail Sales
• Tire Service
• Automotive Repair
• OSHA
• Service Writing
• Automotive Service

Employment Type: Full-Time

Experience: years

Vacancy: 1

Yearly Salary Salary : 28000 - 35000