HGV Service Advisor

Pembrook Resourcing; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading HGV dealership in Belvedere is seeking an experienced HGV Service Advisor to manage workshop operations and deliver excellent customer service. The role involves booking services, liaising with technicians, and handling customer queries. Ideal candidates should have a strong customer focus, proven experience in a similar role, and excellent organizational skills. This opportunity offers a competitive salary and company benefits.

Benefits

Competitive salary with performance bonuses

Company benefits package

Training and career development opportunities

Qualifications

• Proven experience as a Service Advisor within an HGV, commercial vehicle, or heavy-duty workshop environment.
• Excellent organisational and multitasking skills.
• Confident in liaising with both internal teams and commercial clients.

Responsibilities

• Receiving customer enquiries and booking vehicles for service, repair, or inspection.
• Liaising with workshop technicians to provide accurate job updates.
• Preparing cost estimates and invoices.

Skills

Strong communication and interpersonal skills

Customer-focused attitude

Problem-solving skills

Tools

Workshop management systems

Job description

Overview

HGV Service Advisor - Automotive Workshop
Location: Belvedere
Employer: Pembrook Resourcing

Pembrook Resourcing are working with a leading HGV dealership in Belvedere to recruit a knowledgeable and customer-focused HGV Service Advisor. This is an excellent opportunity for an experienced advisor to manage workshop operations, liaise with customers, and ensure efficient service delivery.

Responsibilities

• Receiving customer enquiries and booking vehicles for service, repair, or inspection.
• Liaising with workshop technicians to provide accurate job updates and repair recommendations.
• Preparing cost estimates, invoices, and ensuring accurate administration.
• Maintaining strong relationships with commercial clients, ensuring repeat business.
• Monitoring workshop schedules to maximise efficiency and productivity.
• Resolving customer concerns and ensuring a professional and positive experience.

About You

• Proven experience as a Service Advisor within an HGV, commercial vehicle, or heavy-duty workshop environment.
• Knowledge of HGV systems, maintenance, and repair processes.
• Excellent organisational and multitasking skills.
• Customer-focused, professional, and approachable.
• Confident in liaising with both internal teams and commercial clients.

Key Skills & Attributes

• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Commercial awareness and attention to detail.
• IT literate with experience using workshop management systems.
• Problem-solving skills and ability to provide clear advice to customers.

What's on Offer

• Competitive salary with potential performance bonuses.
• Company benefits package.
• Training and career development opportunities.
• Work in a busy, supportive, and customer-focused HGV workshop in Belvedere.

If you are an experienced HGV service professional looking to take ownership of customer service and workshop coordination, we would love to hear from you. Apply today with your CV and full contact details.