Helpdesk Support Analyst

Winsearch; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic technology company in Birmingham is seeking an IT Helpdesk Support Analyst to provide comprehensive support to internal staff. The role involves troubleshooting hardware, software, and network issues, maintaining IT equipment, and assisting in IT projects. Candidates should have an HNC/D in Computer Science and previous IT support experience, ideally in manufacturing. Strong communication and organizational skills are essential. This is a fantastic opportunity to join a supportive team in a fast-paced environment.

Qualifications

• Experience in IT support is essential, ideally in a manufacturing environment.
• Strong understanding of IT policies and security standards is required.
• Ability to work independently and collaboratively in a fast-paced setting.

Responsibilities

• Provide Level 1, 2, and occasional Level 3 IT support to staff.
• Troubleshoot hardware, software, network, and connectivity issues.
• Document procedures and maintain knowledge bases for IT security compliance.

Skills

IT support experience

Excellent communication skills

Organizational skills

Customer service skills

Ability to troubleshoot issues

Education

HNC / D in Computer Science or equivalent

Tools

Microsoft Server (AD, DNS, DHCP)

VMware

SQL Server

Job description

Are you an IT enthusiast looking for a hands‑on role in a dynamic manufacturing environment?

We are seeking a proactive IT Helpdesk Support Analystto join our Birmingham team. This is your chance to be the first point of contact for IT support, work across systems, networks, and hardware, and contribute to keeping our operations running smoothly.

What you’ll do :

• Provide Level 1, 2, and occasional Level 3 support to internal staff and international IT teams.
• Troubleshoot hardware, software, network, and connectivity issues.
• Maintain PCs, printers, servers, and other IT equipment.
• Track software licenses and manage hardware / software inventories.
• Support production systems, including LabVIEW and test rigs.
• Assist in IT projects, upgrades, and disaster recovery plans.
• Liaise with vendors for hardware and software maintenance.
• Document procedures, maintain knowledge bases, and ensure IT security compliance.
• Participate in an after-hours on‑call rotation when needed.

What we’re looking for :

• HNC / D in Computer Science, Information Systems, or equivalent experience.
• Previous IT support experience, ideally in a manufacturing environment.
• Familiarity with Microsoft Server (AD, DNS, DHCP), VMware, Veeam backup, SQL Server, and PC / server builds.
• Strong understanding of IT policies, security standards, and troubleshooting processes.
• Excellent communication, organizational, and customer service skills.
• Ability to work independently and collaboratively in a fast‑paced environment.

Nice‑to‑haves :

• IT certifications such as MCSA, ITIL, MCP.
• Knowledge of ERP systems, MES, RFID, Bar Code Scanning, or PLC integration.

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed).

Many Thanks