Helpdesk Coordinator

Manchester Arndale; Scotland; On-site; GBP 22,000 - 30,000; Full time

Job summary

A facilities management company in Scotland is looking for a helpdesk professional to act as the main point of contact for customer enquiries and manage engineers' diaries. The ideal candidate should have strong customer service skills, helpdesk experience, and familiarity with the CAFM system. This role offers opportunities for professional development and career progression in an inclusive work environment.

Qualifications

• Applicants must have the right to work in the UK.
• Strong Customer service skills.
• Helpdesk experience in Facilities Management and working with the CAFM system.
• Strong knowledge of Microsoft Office packages.
• Excellent organisation and planning skills.
• Knowledge and understanding of property-related issues.
• Exceptional telephone etiquette.

Responsibilities

• Principal point of contact for customer enquiries and calls.
• Allocate work to engineers and manage diaries.
• Update and close Reactive, PPM jobs in CAFM System.
• Raise purchase orders for reactive works.
• Support Project Managers in project works.
• Update the database of quotations and compliance certification.

Skills

Customer service skills

Helpdesk experience in Facilities Management

Strong knowledge of Microsoft Office

Excellent organisation and planning

Understanding of property-related issues

Exceptional telephone etiquette

Tools

CAFM Concept System

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Working Days & Shift Patterns: Monday - Friday. Shift patterns will be either 07:00 - 15:30, 08:00 - 16:30 or 10:30 - 19:00

As part of your role, your key responsibilities will include, but are not limited to:

• To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.


• Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.


• Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.


• Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.


• Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.


• Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.

What are we looking for?

• Applicants must have the right to work in the UK


• Strong Customer service skills.


• Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.


• Strong knowledge of Microsoft Office packages.


• Excellent organisation and planning skills.


• Knowledge and understanding of property-related issues.


• Exceptional telephone etiquettes

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.