Helpdesk and Desktop Support Analyst

Jas Gujral; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A retail bank in the City of London is seeking a Helpdesk and Desktop Support Analyst to provide extensive user support and technical assistance. Ideal candidates will have 4-5 years' experience in a similar role, focusing on desktop hardware while supporting internal staff, including VIPs. The role entails working within a Service Desk team to deliver high-standard IT services and solutions, particularly in a banking environment. The position will require in-office support three days a week, with future plans for full-time office attendance.

Qualifications

• 4 to 5 years proven experience in user support.
• Experience in supporting desktop platforms for banking environments.
• ITIL and Microsoft certifications advantageous.

Responsibilities

• Provide full range of user support including desktop and hardware support.
• Work within Service Desk team for service delivery.
• Conduct remote support for mobile/European users.

Skills

User support

Troubleshooting

Root cause analysis

Customer service

Networking skills

Tools

Service Desk ticket software

Microsoft Office

Citrix

Job description

Helpdesk and Desktop Support Analyst

Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience.

Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required.

• Work within the Service Desk team in supporting and delivering all aspect of services
• 1st/2nd line support (capable of root cause analysis)
• Remote branch support using Remote Assistance
• Active Directory user starter/leaver process
• Customer facing, support of internal banking staff, VIPs
• Maintenance and support of desktops, laptops, Blackberry’s
• SLA targets
• Ad-hoc project involvement
• Ideally with experience of supporting desktop platforms for banking environments
• Experience in operational deployments. Desktop, operating system refresh cycle
• Service Desk ticket software
• Market data products
• ITIL, Microsoft certifications advantageous
• Maintains industry recognised skills through training or self-study methods

Technical Skills

• Supporting Microsoft operating systems, office suite
• TCP/IP, basic networking skills
• Root cause analysis and remediation

Technologies

• Windows 7
• Office 2013
• Xenapp published applications, support
• Desktop hardware, laptops, Blackberry’s deployments
• Citrix

The salary for this role will be in the range £40K - £55K plus benefits.

The Client is based in the City close to Liverpool Street and Bank stations.

The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future.

Do send your CV to us in Word format along with your salary and availability.