Helpdesk Advisor (12-Month FTC) – CAFM & Customer Support

CBRE Local UK; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global leader in real estate services is seeking a Helpdesk Advisor for a 12-month FTC in Beeston, Nottingham. This role involves providing exceptional customer service, managing CAFM systems, and ensuring effective communication between the Facilities Team and users. The ideal candidate is highly organized, a confident communicator, and customer-focused. Join a dynamic team with growth opportunities and contribute to the success of facilities management services.

Benefits

Access to training opportunities

Growth and collaboration culture

Qualifications

• Experience in a customer service role is preferred.
• Ability to manage multiple tasks effectively.
• Familiarity with CAFM systems is a plus.

Responsibilities

• Act as the key user of the CAFM system, managing records and reporting.
• Respond promptly to calls and emails, prioritising requests accurately.
• Maintain communication between the Facilities Team and end users.
• Liaise with engineers and managers to ensure service quality.
• Review subcontractor performance and provide feedback.

Skills

Highly organised with strong attention to detail

Logical and structured approach to work

Confident and assertive communicator

Persistent in following tasks through to resolution

Customer-focused and team-oriented

Job description

A global leader in real estate services is seeking a Helpdesk Advisor for a 12-month FTC in Beeston, Nottingham. This role involves providing exceptional customer service, managing CAFM systems, and ensuring effective communication between the Facilities Team and users. The ideal candidate is highly organized, a confident communicator, and customer-focused. Join a dynamic team with growth opportunities and contribute to the success of facilities management services.