Helpdesk Administrator

G.S. Stothers; Newtownards; On-site; GBP 23,000 - 28,000; Full time

Job summary

A dedicated support company in Newtownards is seeking a full-time Helpdesk Administrator. The role involves managing incoming calls, coordinating maintenance schedules, and ensuring accurate documentation using Microsoft Word and Excel. The ideal candidate has previous helpdesk experience, excellent organizational and communication skills, and a keen attention to detail. This position offers a salary of up to £27,175 per year and opportunities for career growth.

Benefits

Company pension

On-site parking

Qualifications

• Experience in helpdesk administration is essential.
• Strong ability to prioritize tasks and manage time effectively.
• Excellent verbal and written communication skills.

Responsibilities

• Answer and manage incoming calls with professionalism and efficiency.
• Coordinate and schedule preventative maintenance and reactive work.
• Review and process job sheets for accuracy and completeness.

Skills

Helpdesk administration

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Strong organizational skills

Excellent communication skills

Attention to detail

Education

GCSE or equivalent

Job description

Overview

Job Title: Helpdesk Administrator

Location: Newtownards, Northern Ireland. This position does not consider overseas applications.

Company Overview: Join our dedicated team where your expertise in helpdesk and administrative skills will be highly valued. We are seeking a full-time Helpdesk Administrator to co-ordinate incoming and planned maintenance, ensuring efficient scheduling and communication.

Responsibilities

• Phone Support: Answer and manage incoming calls with professionalism and efficiency.
• Scheduling: Coordinate and schedule preventative maintenance (PPM) and reactive work.
• Job Sheet Review: Review and process job sheets for accuracy and completeness.
• Documentation: Utilize Microsoft Word and Excel for documentation and reporting tasks.

Requirements

• Knowledge: Experience in helpdesk administration is essential.
• Technical Skills: Proficiency in Microsoft Word and Excel.
• Organizational Skills: Strong ability to prioritize tasks and manage time effectively.
• Communication: Excellent verbal and written communication skills.
• Detail-Oriented: High level of attention to detail and accuracy in all tasks.

Why Join Us

• Professional Environment: Work in a professional and supportive environment.
• Growth Opportunities: Opportunities for career development and advancement.
• Team Spirit: Be part of a collaborative team that values each member's contributions.

Join us and contribute to a team that values professionalism, efficiency, and expertise!

Job Type: Full-time

Pay: Up to £27,175.00 per year

Benefits

• Company pension
• On-site parking

Schedule

• Monday to Thursday 8:00am – 4:30pm
• Friday 8:00am – 3:30pm

Education

• GCSE or equivalent (preferred)
• Experience: 2 years helpdesk administrator (required)
• Administrative: 2 years (required)

Work Location

• In person