Helpdesk Administrator

Skanska UK Plc; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading construction company in the UK is seeking a Help Desk Administrator to manage Help Desk calls and support the CAFM system. The successful candidate will have experience in high-volume data input, excellent customer service skills, and the ability to work under pressure. This role offers a dynamic work environment and opportunities for professional development.

Qualifications

• Experience in roles requiring high-volume data input.
• Ability to work under pressure in customer service environments.
• High attention to detail with clear communication skills.

Responsibilities

• Handle Helpdesk calls efficiently.
• Manage the CAFM system to meet SLAs.
• Generate accurate data for monthly reports.

Skills

High-volume data input

Team contribution

Customer service

Organisational skills

Attention to detail

Tools

CAFM system (e.g., Concept)

Cisco phone system

Job description

Skanska is one of the world’s largest development and construction companies with 135 years of history and a 2021 revenue of around £12.5 billion. With 3,300 experts in the UK alone, your next career move could be with us.

Our Building Services division provides full Facilities Management across the UK, supporting mechanical and electrical engineering, cleaning, catering, and grounds maintenance through both planned and reactive services, leveraging technology for maximum efficiency. The primary objective of this role is to support the smooth operation of the onsite Help Desk by handling calls and managing the CAFM system. The role also provides essential administrative, operational, and commercial support on the Kent County Council contract.

What You’ll Do

• Take reasonable care for your health and safety and that of others at work.
• Handle Helpdesk calls via Cisco phone system efficiently.
• Manage the CAFM system (e.g., Concept) daily to meet contractual Service Level Agreements (SLAs).
• Monitor outstanding job sheets and produce backlog reports to keep CAFM up to date.
• Liaise proactively with Technical Staff, Supervisors, Managers, and Building Users to ensure timely communication.
• Generate accurate data for detailed monthly reports integrated into Skanska client reports.
• Assist in producing monthly reports as required by General Manager.
• Provide administrative support across H&S, Maintenance, Projects, Finance, Quality, and Compliance functions.
• Raise remedial jobs and maintain filing systems.
• Run reports on outstanding reactive and remedial tasks.
• Manage access arrangements to Kent County Council buildings.
• Perform other reasonable duties as assigned by Site Management.

Who We’re Looking For

• Experience in roles requiring high-volume data input.
• Proven team contributor with a flexible approach to tasks.
• Ability to work under pressure in customer service environments.
• Can-do attitude with a passion for delivering excellent customer service.
• Strong organisational skills and ability to multitask effectively.
• Willingness to learn and develop professionally.
• High attention to detail with clear communication skills.
• Ability to build trust and manage workload efficiently.

Additional Requirements

Security Clearance vetting is mandatory and will be arranged for the successful candidate.

Equal opportunities

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high‑performing teams. We call it Naturally Skanska.

We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.

Reasonable adjustments

We would like you to perform at your best at every stage of our recruitment process. Please contact us using [e-mail] or call 0330 105 2000 – Option 5 & 1, if you require any adjustments that would support you throughout your application.

More information about the role

Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: [e-mail]

The closing date for this vacancy may be subject to change any time at the sole discretion of the business.

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