Helpdesk Administrator

Fawkes and Reece; Bolton; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading service provider in Bolton is seeking a proactive Helpdesk Administrator. In this role, you will manage maintenance schedules, handle client inquiries, and update the CRM to ensure service efficiency. You will work in a supportive team that values communication and organization to meet deadlines effectively.

Responsibilities

• Coordinate maintenance schedules and update the CRM system.
• Act as the primary client contact and maintain documentation.
• Coordinate communication between helpdesk and other departments.

Job description

Overview

In this fast-paced Helpdesk Administrator role, you'll be crucial in managing maintenance schedules, handling client inquiries, and updating our CRM system to ensure efficient service delivery, with the opportunity to work in a supportive and dynamic team that values your proactive approach.

Responsibilities

• Coordinate reactive and planned electrical and commercial fit-out maintenance schedules. This involves ensuring the CRM system is accurately updated with all project details, including client communication and progress reports.
• Act as the primary client contact, providing project updates, addressing concerns, and maintaining accurate administrative documentation.
• Facilitate smooth operations by coordinating communication between the helpdesk team and other departments, prioritizing urgent requests, and providing general administrative support to meet deadlines.