Help-Desk Operator

Daniel Owen Ltd; Salford; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading staffing agency is seeking a Help-desk Administrator in Salford. The ideal candidate will provide excellent customer service and maintain accurate records. This temp-to-perm role requires strong communication skills and experience in a helpdesk environment. Working hours are Monday to Friday with occasional weekend shifts from home. A competitive salary between £25,500 and £26,000 is offered, alongside the opportunity for personal development within the role.

Qualifications

• Experience in a customer service or helpdesk environment.
• Strong communication skills needed.
• Ability to work with computer databases effectively.

Responsibilities

• Achieve Key Performance Indicators related to customer service.
• Provide accurate records of each Service request.
• Ensure high customer service levels.

Skills

Customer Service

Good Communication

Knowledge of computer databases

Planning and Organising

Analytical Thinking

Job description

Help-desk Administrator Required

Job Type: Temp - Perm

Start date: Immediate/Notice period

Location: Salford

Salary: £25,500 - £26,000

Job Description

An exciting opportunity for a Help-desk operator in Salford. Our client is looking for an experienced, fast paced, and hardworking Help-desk operator to join their team, with an immediate start. This is a temp - perm position.

Working Hours

Monday to Friday, 8:30am - 5:00pm

Expectation of 1 in 6-8 weekends (days off provided during the week)

Weekend shifts are work from home due to office opening times

Shifts will always fall between 7:00am - 7:00pm

Daily Responsibilities

• Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard
• Provide accurate records of all the details of each Service request into the appropriate systems
• Provide a level of customer service which meets or exceeds the service commitment
• Accurately record details of all Service Requests
• Exhibit clear and professional behaviour when communicating via telephone or mail
• To achieve a high degree of customer and supplier satisfaction

Requirements for the role

• Customer Service/Helpdesk experience
• Good Communication
• Knowledge of computer databases and their applications
• Planning and Organising
• Analytical Thinking

If you are interested in the role, please send your CV or call Jess on (phone number removed)