Help Desk Analyst: Path to 2nd Line Lead

Metaskil Limited; Thatcham; On-site; GBP 29,000 - 34,000; Full time

Job summary

A technology service provider in Thatcham is seeking a Help Desk Analyst to provide technical support for users. The ideal candidate will have strong problem-solving skills and experience with Active Directory, Windows Server 2012, and Microsoft 365. This onsite role offers a starting salary of up to £29,000 plus benefits and a clear career path into 2nd line support or a service desk lead position.

Qualifications

• Excellent inter-personal and communication skills.
• Strong problem-solving capabilities.
• Good technical experience in relevant technologies.

Responsibilities

• Provide technical support as a Help Desk Analyst.
• Assist users with Active Directory and Microsoft 365 issues.
• Support networking and VoIP systems.

Skills

Inter-personal skills

Communication skills

Problem-solving capabilities

Technical experience in Active Directory

Windows Server 2012

Microsoft 365 Administration

MS Teams

SharePoint Online

Networking fundamentals

VoIP

Apple/Android products

Job description

A technology service provider in Thatcham is seeking a Help Desk Analyst to provide technical support for users. The ideal candidate will have strong problem-solving skills and experience with Active Directory, Windows Server 2012, and Microsoft 365. This onsite role offers a starting salary of up to £29,000 plus benefits and a clear career path into 2nd line support or a service desk lead position.