Helicopter Field Service Representative - KSA

Leonardo UK Ltd; Caddington; On-site; GBP 60,000 - 80,000; Full time

Job summary

An aerospace and defense company in Caddington is seeking a Field Service Representative to provide technical support for avionics on helicopters in Saudi Arabia. The ideal candidate will have experience in aircraft maintenance, strong communication skills, and a customer-focused mindset. Join a global leader in Aerospace and Defense committed to diversity and employee wellbeing.

Benefits

Tax-free salary

Medical and emergency dental insurance

25 days paid annual leave

Accommodation with amenities

Company provided mobile phone

Qualifications

• Experience working in engineering capacity with aircraft or in maintenance environment.
• Ability to communicate clearly to diverse customers.
• Full UK Category B driving licence.

Responsibilities

• Provide technical expertise for avionics on helicopters.
• Diagnose faults on ESM and ECM equipment.
• Ensure compliance with company policies and legislation.

Skills

Customer-focused mindset

Technical expertise in avionics

Communication skills

Flexibility to work shifts

Education

HNC in Electrical or Electronic Engineering

Job description

Job Description

Leonardo is seeking a Field Service Representative (FSR) to join Leonardo Saudi Arabia Ltd (LDOS) as part of a team based in the Kingdom of Saudi Arabia (KSA).

In this role you will provide direct support for the avionics equipment installed on the customer’s helicopters operating in KSA.

Your impact

In this role you will be responsible for:

• Providing technical expertise related to the defensive aids system installed on the helicopters, supporting the customer in troubleshooting and resolving technical issues
• Diagnosing and rectifying faults on the Electronic Surveillance Measures (ESM) and Electronic Countermeasures (ECM) equipment
• Interpreting data from onboard and ground-based systems and providing associated guidance
• Ensuring all work complies with company policies, site‑specific governance, and applicable legislation.
• Building and maintaining effective working relationships with the customer, prime contractor and other partner organisations.
• Maintaining all required training, authorisations, and documentation (e.g. vaccinations, passports, visas) to ensure ongoing eligibility to perform the role.
• Supporting the customer’s operational requirements as needed

What you’ll bring

It is essential that you have:

• Experience working in an engineering capacity with aircraft and/or in an aircraft maintenance environment
• A customer‑focused mindset that balances customer priorities with business needs
• The ability to communicate clearly, professionally, and without ambiguity to a diverse range of customers and stakeholders across different levels of seniority and cultural backgrounds.
• A full UK Category B driving licence
• The flexibility to work shifts – primarily day shifts, with occasional alternative shifts by management agreement

It is highly desirable that you have:

• Experience working with Electronic Surveillance Measures (ESM) and/or Electronic Countermeasures (ECM) equipment at Maintenance Levels 1 and 2 (ML1 and ML2)
• Knowledge of RF principles and advanced radar theory
• An HNC (or equivalent qualification) in Electrical or Electronic Engineering
• Experience working on military helicopters
• Experience operating in offsite locations, such as customer facilities or remote support environments

You don’t need to have specialist product domain knowledge – you’ll be supported by a strong team dedicated to helping you learn and develop in this area.

This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.

Security Clearance

This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) apply, this includes meeting the eligibility requirements for The Security Check (SC). For more information and guidance please visit: https://careers.uk.leonardo.com/gb/en/security-and-vetting

Why join us

At Leonardo and LDOS, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work‑life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.

• A competitive tax‑free salary
• A settling in allowance of 2 months Home Based Salary (HBS)
• KSA (Tawuniya) and International (Allianz) Medical and emergency dental insurance provided
• Accommodation in a ‘gated’ community with extensive amenities (free gym membership, swimming and leisure pools, on‑site convenience store, hairdresser, restaurant, etc.)
• Access to a task vehicle
• Competitive Annual Personal Travel Fund provided
• Generous, 25 days paid annual leave, plus Saudi Holidays (Eid Al Fitr (4 days), Founders Day 22nd Feb (1 day), Saudi National Day 23rd Sep (1 day) and Eid Al Adha (4 days))
• End of service award in accordance with Saudi Labour Law
• Company provided mobile phone and home internet provision

Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety.

At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.

Be part of something bigger – apply now!

Primary Location:

GB - Luton - Cap. Green 300

Additional Locations:

GB - Basildon, GB - Birmingham, GB - Bristol - Coldharbour Lane, GB - East Midlands, GB - Edinburgh, GB - Gateshead, GB - Gloucester, GB - Lincoln, GB - London, GB - Newcastle, GB - Southampton

Contract Type: Permanent

Hybrid Working: Onsite