Heating Equipment Technical Support Advisor

Aqualine; Remote; GBP 26,000 - 35,000; Full time

Job summary

A leading wellness equipment supplier is seeking a Sauna & Steam Room Technical Advisor with an electrical or heating background. This home-based position is open to candidates located in Yorkshire, requiring occasional meetings in Huddersfield. Responsibilities include providing tech support, handling customer inquiries, advising on installations, and developing training resources. Ideal candidates should have minimum 2 years of relevant experience and formal electrical qualifications. A friendly team awaits that values problem-solving and customer service.

Benefits

Bonus

Benefits

Qualifications

• Minimum 2 years in a practical electrical, heating, installation or service engineer role.
• Confident in working with wiring diagrams, controls, heaters, power requirements and fault diagnosis.
• Good written English and attention to detail.

Responsibilities

• Handle inbound technical and sales enquiries by phone and email.
• Advise customers and installers on electrical connections and safe installation.
• Troubleshoot faults on sauna heaters and steam generators.

Skills

Practical electrical skills

Problem-solving ability

Customer communication skills

Attention to detail

Basic IT skills

Education

Formal electrical training or qualifications (e.g. NVQ, City & Guilds)

Job description

Sauna & Steam Room Technical Advisor (Electrical / Heating Background)

Salary: £26,000 to £35,000 DOE + bonus + benefits

Location: Home-based (must live in Yorkshire - occasional meetings/training in Huddersfield)

Hours: Monday to Friday, 9:00am - 5:30pm

Aqualine is a market‑leading supplier of saunas, steam rooms and premium wellness equipment for domestic and commercial customers. Due to rapid growth, we are looking for a hands‑on, practically minded Technical Advisor with a background in electrical, heating or installation‑based work to support our customers and internal team.

If you have worked as an electrician, heating engineer, installer, service engineer, or in a similar technical trade role, and are now looking for a stable, home‑based position, this could be an excellent fit.

The Role

You will be the technical point of contact for our sauna and steam room range, providing practical advice on installation, wiring, fault‑finding and product selection. Once fully trained, you will also lead on technical training for colleagues and help develop our internal technical resources.

Key Responsibilities

• Handling inbound technical and sales enquiries by phone and email
• Advising customers and installers on electrical connections, heating requirements, controls and safe installation
• Troubleshooting faults on sauna heaters, steam generators and control systems
• Guiding customers through real‑world installation scenarios and problem solving
• Recommending suitable products and accessories, upselling where appropriate and closing sales
• Processing orders and updating customer records
• Coordinating with warehouse and suppliers on stock and deliveries
• Creating simple technical guides, videos and articles for customers and staff
• Developing internal technical training materials and installation resources
• Providing technical training to existing and new team members

Essential Skills & Experience

• Minimum 2 years in a practical electrical, heating, installation or service engineer role
• Formal electrical training or qualifications (e.g. NVQ, City & Guilds, apprenticeship, equivalent)
• Confident working with wiring diagrams, controls, heaters, power requirements and fault diagnosis
• Comfortable speaking to customers and installers on the phone
• Strong problem‑solving ability and logical approach
• Good written English and attention to detail
• Basic IT skills (email, Excel, CRM systems)

Desirable (but not essential)

• Experience with sauna, steam room, HVAC, spa, pool, or similar equipment
• Background in domestic or commercial installation environments
• Interest in wellness, lifestyle or home improvement products

Requirements

• Must be based in Yorkshire and able to attend occasional meetings/training in Huddersfield
• Proven, stable employment history
• Dedicated home office with reliable wired internet connection
• Prior experience working remotely
• Exclusive commitment to Aqualine (no other employment or side businesses)
• References and background checks will be carried out in line with GDPR and insurance requirements

Why Join Aqualine?

We are a small, friendly, ambitious team with big growth plans. You'll play a key role in shaping our technical support function and will be trusted as the in‑house expert. If you enjoy practical problem solving and helping customers get things right first time, you'll thrive here.