Hearing Care Assistant

Scrivens Opticians & Hearing Care; Devon and Torbay; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hearing care provider in the UK seeks a Hearing Care Assistant to support Audiologists and deliver exceptional customer service. This rewarding and varied role involves assisting with hearing tests, providing advice on hearing aids, and ensuring a positive experience for customers. Candidates should possess excellent communication skills and a willingness to learn. A full driving licence is essential as this is a mobile role. Comprehensive training and flexible working patterns offered.

Benefits

Full training and development

Supportive working environment

Flexible working patterns

Competitive salary and benefits

28 days annual leave

Staff discount scheme

Qualifications

• Willingness to learn and undergo training.
• Confidence in using technology and handling equipment.
• Full clean driving licence.

Responsibilities

• Assist with hearing screening and pre-consultation procedures.
• Support Audiologists during hearing tests and fittings.
• Provide advice on hearing aid care, maintenance, and use.
• Deliver ongoing customer support including follow-up appointments.
• Maintain accurate customer records and handle administrative tasks.
• Contribute to the day-to-day smooth running of the service.
• Stay informed about hearing care products and developments.

Skills

Excellent communication skills

Organisational abilities

Problem-solving skills

Friendly, patient-focused approach

Job description

About The Role

As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You’ll be the friendly face our customers rely on - from initial consultation to aftercare.

This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people’s lives.

Responsibilities

• Assist with hearing screening and pre-consultation procedures
• Support Audiologists during hearing tests and fittings
• Provide advice on hearing aid care, maintenance and use
• Deliver ongoing customer support including follow-up appointments and adjustments
• Maintain accurate customer records and handle administrative tasks and handle administrative tasks
• Contribute to the day‑to‑day smooth running of the hearing care service in‑branch and medical centres
• Stay informed about hearing care products and developments

What We’re Looking For

We are looking for someone with a friendly, patient‑focused approach and excellent communication skills. Strong organisational and problem‑solving abilities are essential for this role.

The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace.

A full clean driving licence is essential as this is a mobile role.

What We Offer

• Full training and development including the potential to progress to a Hearing Aid Audiologist
• A supportive, family‑run working environment
• Flexible working patterns
• Competitive salary and benefits
• Opportunities to work across both hearing and optical services
• 28 days annual leave including bank holidays (pro‑rata)
• Generous staff discount scheme