Hearing Care Assistant (HCA) - East Devon Medical Centres

Scrivens Opticians & Hearing Care; Devon and Torbay; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading hearing care provider in the United Kingdom is seeking a Hearing Care Assistant to provide exceptional customer support and assist Audiologists. Responsibilities include conducting hearing screenings, advising on hearing aid maintenance, and ensuring customer satisfaction. The ideal candidate should possess excellent communication and organisational skills and be willing to learn. Comprehensive training and a supportive work environment are provided, along with a competitive salary and benefits, including generous annual leave.

Benefits

Full training and development

Flexible working patterns

Generous staff discount scheme

28 days annual leave including bank holidays

Qualifications

• Compassionate and organised with a passion for helping others.
• Willing to learn and undergo training.
• Confidence in using technology and handling equipment.

Responsibilities

• Assist with hearing screening and pre-consultation procedures.
• Support Audiologists during hearing tests and fittings.
• Provide advice on hearing aid care and maintenance.
• Deliver ongoing customer support including follow-up appointments.

Skills

Excellent communication skills

Strong organisational abilities

Problem-solving

Patient-focused approach

Job description

About The Role

As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You’ll be the friendly face our customers rely on - from initial consultation to aftercare.

This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people’s lives.

Responsibilities

• Assist with hearing screening and pre-consultation procedures
• Support Audiologists during hearing tests and fittings
• Provide advice on hearing aid care, maintenance and use
• Deliver ongoing customer support including follow-up appointments and adjustments
• Maintain accurate customer records and handle administrative tasks and handle administrative tasks
• Contribute to the day-to-day smooth running of the hearing care service in-branch and medical centres
• Stay informed about hearing care products and developments

What We’re Looking For

We are looking for someone with a friendly, patient-focused approach and excellent communication skills. Strong organisational and problem-solving abilities are essential for this role.

The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace.

A full clean driving licence is essential as this is a mobile role.

What We Offer

• Full training and development including the potential to progress to a Hearing Aid Audiologist
• A supportive, family-run working environment
• Flexible working patterns
• Competitive salary and benefits
• Opportunities to work across both hearing and optical services
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme