Healthcare Support Worker Diabetes & Endocrine

NHS; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Greater London seeks a Healthcare Assistant to join their busy day ward and outpatient team. The ideal candidate will provide clerical and reception support, assist with patient care, and have experience in a healthcare setting. Full training will be provided. The role requires strong organisational skills, flexibility, and the ability to work in a fast-paced environment. Benefits include career development opportunities and a supportive team atmosphere.

Benefits

Career development opportunities

Flexible working options

Wellbeing programs

Qualifications

• Experience working in an Acute Hospital setting or care background.
• Ability to demonstrate literacy, numeracy, and communication skills in English.
• Willingness to undertake the Bedside Emergency Assessment Course for HCA's.

Responsibilities

• Provide effective clerical and reception support.
• Assist with metabolic, endocrine, and diabetes diagnostic tests.
• Deliver high standards of care in line with Trust policies.

Skills

Strong organisational and interpersonal skills

Experience in patient/customer care

Reliability and flexibility

Ability to work independently

Education

Completed Care Certificate or equivalent experience

Level 2 or 3 Health Care qualification/apprenticeship

Tools

Phlebotomy certificate

Basic IT systems knowledge

Job description

Overview

Ready to make a difference in patient care? Join our day ward & outpatient team!

An exciting opportunity has arisen to work in our busy day facility, which includes a fast-paced day unit and outpatient clinics. Patients often move between both areas on the same day, so teamwork and flexibility are essential.

About us

• Day Ward: Specialises in metabolic and endocrine testing, plus referrals from other specialties.
• Clinics: Growth hormone, thyroid care, osteoporosis, diabetic services (foot care, sexual health, hepatology), endocrine, and metabolic clinics.

About the role

• You’ll join a team of six healthcare assistants, rotating through tasks such as:
• Reception and booking appointments
• Handling telephone enquiries
• Vital signs taking, measuring and weighing patients
• Taking blood samples
• ECG recording
• Preparing for clinics and multidisciplinary meetings

What We’re Looking For

• Strong organisational and interpersonal skills
• Experience in patient/customer care in a healthcare setting
• Reliability, flexibility, and willingness to learn
• Ability to work independently and as part of a team

What We Offer

• Full training on booking system
• Phlebotomy training (if required)
• Supportive, multidisciplinary team environment

Apply now and take the next step in your career!

Main duties of the job

• Provide effective and efficient clerical and reception support to Diabetes & Endocrine Centre at St. Mary’s Hospital, ensuring that administration processes meet the needs of all service users.
• Assist and support the department, with the delivery of metabolic, endocrine and diabetes diagnostic tests, with the needs of the patient at the Metabolic Day Ward and Diabetes & Endocrine Centre.
• Follow all Imperial College Healthcare NHS Trust (ICHNT) policies and provide a safe and person-centred environment for the treatment of patients.
• The post holder is responsible for delivering high standards of care, providing services in accordance with the Trust’s values and behaviours to support the clinical and administrative team in the delivery of patient care which is safe and effective.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Person Specification

Education/qualifications

• Completed Care Certificate or equivalent experience
• Able to demonstrate literacy, numeracy and communication skills in English to carry out the duties of the role (known as functional skills), or GCSE or equivalent experience
• Bedside Emergency Assessment Course for HCA's (BEACH) or willingness to undertake
• Further qualifications and relevant training
• Level 2 or 3 Health Care qualification/apprenticeship, or completion of Band 3 Excellence in Care Competencies for existing Band 2 substantive HCSW

Experience

• Experience of working in Acute Hospital setting or care background, in a Band 2 HCSW role or equivalent
• Experience of delivering personal care to patients
• Experience of using computers or willing to undertake training in local computer systems
• Experience of taking clinical observations

Skills

• Knowledge of basic IT systems or willing to undertake training
• Phlebotomy certificate/relevant certificate
• Evidence of continuing professional development
• Previous experience of complex health needs
• ECG taking
• Competently perform a range of core skills relevant to the area of speciality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.