Healthcare Support Worker - Clinical Care - Trauma & Ortho

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent NHS hospital in Norwich is looking for a Band 3 Healthcare Support Worker to provide compassionate care in a supportive, friendly environment. You will assist with personal care and work alongside healthcare professionals to ensure the well-being of patients, especially in trauma and orthopaedics. Benefits include flexible working hours, comprehensive NHS perks, and opportunities for career development.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Free 24-hour counselling support

On-site Nursery

Support in career development

Qualifications

• Experience in a fast-paced, demanding role
• Ability to assist with personal care and mobility
• Knowledge of safe and effective patient care practices

Responsibilities

• Provide high-quality, safe, and compassionate care to patients
• Assist with personal care, nutrition, wound care, and hygiene needs
• Communicate effectively with patients, families, and the multidisciplinary team

Skills

Compassionate care

Effective communication

Teamwork

Flexible working

Job description

Overview

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

An exciting opportunity has arisen on Gateley Trauma and Orthopaedic Ward for a band 3 HCSW to join our team. This is either full time hours - 37.5 per week or can be flexible with part time hours.

Come and join us. There is a fantastic opportunity for a HCA to develop their skills in Trauma and Orthopaedics, delivering specialised care to Spinal patients and post operative orthopaedic patients within a supportive, friendly ward environment.

The successful applicant will be supported by our nursing team to build on and develop skills, including support with completion of care certificate, band 3 Clinical skills, pre and post operative care, and Spinal care. We are constantly striving to learn, improve and drive change to overcome challenges we face. You will have the opportunity to attend specialty Study days and have support from our Ward Based Clinical Educators. We have a focus on learning and development and would like to support you to become the best Health care provider you can be. If you have experience working in a fast paced, demanding role and you’re looking for a new challenge, we would love to hear from you!

Responsibilities

The main duties of the Band 3 Healthcare Support Worker (HCSW) – Clinical Care involve providing high-quality, safe, and compassionate care to patients under the supervision of registered professionals. This includes assisting with personal care, nutrition, wound care, mobility, and infection control, as well as monitoring and recording vital signs, supporting patients with toileting and hygiene needs, and maintaining accurate documentation. The role also involves communicating effectively with patients, families, and the multidisciplinary team, participating in audits and service improvement initiatives, supporting new staff and learners, and upholding NNUH’s PRIDE values. Staff are expected to work flexibly across clinical areas while maintaining professionalism and adhering to Trust policies and procedures.

We offer / Benefits

• Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
• The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
• We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
• We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Additional responsibilities include: Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently; demonstrates effective, clear and accurate communication with patients and their families; acts as a positive role model; understands duty of candour and speaks with senior colleagues if required; contributes to development of local protocols and guidelines; identifies patients at risk of skin damage and documents skin condition and escalate to a registered professional; demonstrates accurate completion of patient documentation on electronic and paper formats through admission, care journey and discharge.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

This advert closes on Tuesday 16 Sep 2025