Healthcare Service Designer: End-to-End Experience & Impact

Kainos; Belfast; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm in Northern Ireland is looking for an experienced Service Designer (Consultant) to create efficient service experiences. You will guide design principles, manage junior staff, and play a significant role in enhancing user-centered digital services. Strong skills in design thinking and coaching are essential. Join a diverse team committed to innovation and development opportunities.

Qualifications

• Clear understanding of end-to-end service experiences.
• Ability to influence future service experiences.
• Familiarity with strategic models and business analysis.
• Experience in designing and facilitating workshops.

Responsibilities

• Deliver consistent service experiences as a Service Designer.
• Advocate for needs-based design and guide team members.
• Manage and coach junior staff focusing on performance.

Skills

End-to-end service experience visibility

Design research

Design thinking

Effective communication

Coaching and developing others

Stakeholder management

Commercial awareness

Job description

A leading technology firm in Northern Ireland is looking for an experienced Service Designer (Consultant) to create efficient service experiences. You will guide design principles, manage junior staff, and play a significant role in enhancing user-centered digital services. Strong skills in design thinking and coaching are essential. Join a diverse team committed to innovation and development opportunities.