Healthcare Customer Service Advisor

Michael Page (UK); York and North Yorkshire; On-site; GBP 26,000; Full time

Job summary

A reputable healthcare organization in York is seeking a Customer Service Advisor. This role offers full training and is ideal for those passionate about healthcare. Responsibilities include handling queries and booking appointments. The position provides excellent benefits, including a salary of £26,000+, full-time or part-time hours, and numerous development opportunities.

Benefits

Full training provided

Free gym on site

Generous holiday allowance

Option to buy and sell holidays

Regular incentives

Qualifications

• Ideally previous customer service experience from a healthcare background or hospitality/retail.
• A high level of resilience and able to deal with difficult situations.

Responsibilities

• Handle a range of queries in relation to medical services.
• Correspond with customers mainly over the telephone.
• Book doctor appointments and process claims.

Skills

Excellent communication skills

Confident telephone manner

Empathetic and understanding

Strong listening skills

Good problem solver

Excellent team player

Job description

Overview

• A new exciting Permanent Healthcare Customer Service Advisor Position in York!
• No experience required full training provided!

About Our Client

Michael Page have partnered with a reputable Healthcare Organisation in York the business are looking for Customer Service Advisors to join their team on a permanent basis to start in September.

This would be an exceptional opportunity for someone experienced within Customer Services or someone that would like to kickstart their career with a business that will provide full training.

Job Description

As a Healthcare Customer Service Advisor you will be at the forefront of the business handling a range of queries in relation to the medical services the customers have with the business.

You will be corresponding with customers mainly over the telephone and will be booking doctor appointments, processing claims and providing excellent guidance and support ensuring service level agreements are exceeded.

If you are passionate about healthcare and improving the customer experience we would love to hear from you!

The Successful Applicant

Ideally previous customer service experience this could be from a healthcare background such as support work or even hospitality/retail.

Excellent communication skills and a confident telephone manner

Empathetic and understanding with strong listening skills

A high level of resilience and able to deal with difficult situations

A good problem solver

An excellent team player

What 0is on Offer

Salary of £26000+ reputable business within the healthcare sector+ full training provided+ excellent progression and development opportunities+ central location in York+ free parking+ Monday to Friday 9am-5pm+ part time hours and full time hours are available+ excellent benefits+ free gym on site+ generous holiday allowance+ option to buy and sell holidays+ regular incentives+ great team and culture+ immediate interview