Healthcare Customer Service Advisor

Page Personnel; York; On-site; GBP 22,000 - 26,000; Full time

Job summary

A reputable healthcare organization in York is seeking a Healthcare Customer Service Advisor. This role is an exciting opportunity for individuals passionate about healthcare and customer service. Responsibilities include managing customer queries, booking appointments, and providing excellent support. The company offers a salary of £26,000+, full training, and great benefits including a gym, generous holiday allowance, and opportunities for progression.

Benefits

Full training provided

Excellent progression opportunities

Free gym on site

Generous holiday allowance

Regular incentives

Qualifications

• Ideally previous customer service experience, from healthcare or hospitality/retail.
• Strong listening skills and an empathetic approach are essential.

Responsibilities

• Handle a range of queries regarding medical services over the telephone.
• Book doctor appointments and process claims.
• Provide guidance and support to customers.

Skills

Excellent communication skills

Confident telephone manner

Empathetic and understanding

Strong listening skills

High level of resilience

Good problem solver

Team player

Job description

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Healthcare Customer Service Advisor, York

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Client:

Page Personnel

Location:

York, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

151760051cdf

Job Views:

8

Posted:

01.08.2025

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Job Description:

• A new exciting Permanent Healthcare Customer Service Advisor Position in York!
• No experience required full training provided!

About Our Client

Michael Page have partnered with a reputable Healthcare Organisation in York the business are looking for Customer Service Advisors to join their team on a permanent basis to start in September.This would be an exceptional opportunity for someone experienced within Customer Services or someone that would like to kickstart their career with a business that will provide full training.

Job Description

As a Healthcare Customer Service Advisor you will be at the forefront of the business handling a range of queries in relation to the medical services the customers have with the business.You will be corresponding with customers mainly over the telephone and will be booking doctor appointments, processing claims and providing excellent guidance and support ensuring service level agreements are exceeded.If you are passionate about healthcare and improving the customer experience we would love to hear from you!

The Successful Applicant

Ideally previous customer service experience this could be from a healthcare background such as support work or even hospitality/retail.Excellent communication skills and a confident telephone manner Empathetic and understanding with strong listening skills A high level of resilience and able to deal with difficult situations A good problem solver An excellent team player

What's on Offer

Salary of £26000+ reputable business within the healthcare sector+ full training provided+ excellent progression and development opportunities+ central location in York+ free parking+ Monday to Friday 9am-5pm+ part time hours and full time hours are available+ excellent benefits+ free gym on site+ generous holiday allowance+ option to buy and sell holidays+ regular incentives+ great team and culture+ immediate interview