Healthcare Booking & Customer Service Manager (Harrogate)

Unity Resourcing; Harrogate; On-site; GBP 40,000; Full time

Job summary

A private healthcare provider in Harrogate is looking for a Customer Service Manager. This role involves overseeing the bookings team and ensuring efficient scheduling of appointments while delivering exceptional customer service. The ideal candidate will have experience in bookings, strong organisational skills, and the ability to manage multiple priorities under pressure. The position offers a salary of £40,000 per year plus additional benefits, and it requires proficiency in booking management software.

Benefits

28 days annual leave

Additional day for your birthday

Health cash plan

Qualifications

• Previous experience in a bookings or scheduling role is essential.
• Experience managing diaries and appointment systems with accuracy.
• People management experience is required.

Responsibilities

• Coordinate daily activities of the bookings team.
• Manage diaries for timely scheduling of appointments.
• Act as the main point of contact for booking issues.

Skills

Customer Service

Communication Skills

Organisational Skills

Proficiency in Booking Software

Problem-solving

Job description

A private healthcare provider in Harrogate is looking for a Customer Service Manager. This role involves overseeing the bookings team and ensuring efficient scheduling of appointments while delivering exceptional customer service. The ideal candidate will have experience in bookings, strong organisational skills, and the ability to manage multiple priorities under pressure. The position offers a salary of £40,000 per year plus additional benefits, and it requires proficiency in booking management software.