Healthcare Assistant (HCA)

Happy House Surgery; Sunderland; On-site; GBP 20,000 - 28,000; Part time

Job summary

A local healthcare practice in Sunderland is seeking a motivated Health Care Assistant (HCA) for a permanent part-time position. In this role, you will undertake crucial clinical tasks, support patient care, and assist clinicians while ensuring a high standard of quality service. Qualifications include experience as a HCA, a certified competency in Phlebotomy, and good communication skills. Join a dedicated team focused on delivering exceptional healthcare to our diverse patient list.

Qualifications

• Experience working as a HCA in a GP practice or healthcare setting.
• NHS Health Checks trained.
• Smoking Cessation trained.

Responsibilities

• Undertake clinical tasks such as blood pressure monitoring and ECGs.
• Maintain accurate clinical records.
• Support patients with long-term conditions.

Skills

Good communication skills

Ability to work independently

Understanding of patient confidentiality

Interpersonal skills

Education

Certified competency in Phlebotomy

Completion of Care Certificate

5 GCSEs at Grade C or equivalent

Tools

EMIS Web

Job description

This is anexcellent opportunity to join our team!

We are looking torecruit a HCA. The post is apermanent position, preferrable part time however hours can be discussed, andsalary depends on experience.

This is a great opportunity for a motivated individual who enjoys patient-facing work and wants to play a key role in delivering high quality primary care services.

Main duties of the job

Undertake clinical tasks such as:

Blood pressure monitoring

ECGs

NHS Health Checks

New patient health checks

Height, weight and BMI measurements

Urinalysis

Support long-term condition monitoring (e.g. diabetes,hypertension)

Chaperone patients as required

Maintain accurate and timely clinical records (EMISexperience desirable)

Follow infection prevention and control procedures

Support clinicians and contribute to smooth running ofclinics

Work in line with practice policies, protocols and CQCstandards

About us

About us

We are a friendly, family practice offering quality clinical care to our list of over 8000 patients. Our premises is situated on the A690 in Sunderland, easily reached from the A19 & A1.

Our team is composed of 3 GPs partners and a salaried GP, 4 Nurse Practitioners, 2 Practice Nurses, Nurse Associate, 2 Healthcare Assistants and a team of Administrators including a Practice Manager and Assistant Practice Manager. We have a great team spirit and the health and wellbeing of all our staff is very important to us.

We are an inclusive, patient focused practice and always striving to provide our patients with high quality care and our CQC rating is good over all areas.

Job responsibilities

Job Description

Health Care Assistant (GeneralPractice)

Purpose

To support clinical staff in deliveringhigh-quality, patient-centred care by assisting with clinical andadministrative tasks within the GP surgery.The role contributes to ensuring patients receive safe, efficient care,carrying our procedures and supporting patients to maintain a healthylifestyle.

Job Summary

The rolerequires initiative and good judgement but will always be supported more seniorclinicians on duty who can assist you.

Whilstfollowing the appropriate clinical guideline, duties will include:

Key Responsibilities

Clinical skills health and well-being

Undertake, record and follow guidelines for the tasks for which you havereceived appropriate training:

Labelling test samples correctly for transportationto labs

Carry out screening and measurements such as bloodpressure, height, weight, BMI, urinalysis, pulse rate and rhythm, temperature,ECG taking, blood glucose readings.

Record relevant past medical history when doingpatient health checks/annul reviews, and collect lifestyle data such as currentsmoking status, exercise and alcohol consumption.

Provide health promotion and education (eg use ofmedical devices) to patients

Chaperonefor other clinicians

Referpatients to other clinicians where necessary

Demonstrate a basic understanding of long termconditions and provide education/support to patients to self-managetheirconditions.

Administer influenza, pneumococcal, shingles andvitamin B12 injections on the instruction of a regulated profession and respondappropriately in the rare event of an adverse reaction to vaccination.

Admin Responsibilities

Maintain clinical stock.

Restock clinical areas with supplies.

Support the delivery of targets including contacting patients to provideinformation and to invite them to attend clinics where required.

Implement health promotion activities.

Communication

Communicate effectively with other team members

Communicate effectively with patients and carers, recognising theirneeds for alternative methods of communication

Ability to provide and receive sensitive information

Participation inpractice meetings.

Personal and people development

Take responsibility for own developmental learning and performance,including participating in supervision

Take responsibility for maintaining a record of own personal development

Work with management on any new training requirements

To recognise and understand the roles and responsibilities ofindividuals working in the primary health care team

Be aware of the legal issues pertinent to the role of a HCA

Health, Safety and Security

Use the personal security systems within the workplace according topractice guidelines

Identify the risks involved in work activities and undertake them in away that manages the risks

Use appropriate infection control procedures and maintain work areas ineach clinical room so that they are clean, safe and free from hazards reportingof any potential risks identified.

Followwaste management policies including hazardous waste

Ensuresafe storage of vaccines following the cold chain policies

Know the health and safety policies and procedures within the workplace,including fire procedures, maintaining documentation, monitoring andmaintainingof equipment and furniture within your area of responsibility

Use the computer monitor and your workstation safely

Service Improvement

Be aware of and, if appropriate, assist in current clinical audit

Work with colleagues in the team on the development of current and newservices and other initiatives

Deal with requests from patientsand clinical staff for health information leaflets

Quality

Alert other team members to issues of quality and risk in the care ofpatients

Have an understanding of the processes involved in protecting vulnerablechildren and adults and act accordingly

Ensure own actions are consistent with Clinical Governance systems

Practice in accordance with agreed standards of care

Enable patients to access appropriate professionals in the team

Ensure stock items under your control are ordered and available in thetreatment and consulting rooms

Know how Clinical Governance affects the HCA role and bring to theattention of more senior staff any specific risk situation

Follow practice policies such as health and safety,confidentiality and information governance and attend training whereappropriate.

Support and work towards the achievement of QOF

Enter data onto practice clinical system EMIS WEBusing accurate codes in order to ensure accurate information retrieval forfinancial and audit processes and monitoring of patients.

Be able to manage your own time effectively

Equality and Diversity

Act in ways that recognise the importance of people's rights,interpreting them in a way that is consistent with procedures

Respect the privacy, dignity, needs and beliefs of patients and carers

Understand basic legal and communication issues regarding child abuse,family violence, vulnerable adults, substance abuse and addictive behaviour

Act as a chaperone

Information processes

Record information and activities undertaken with patients and carers inan accurate and timely fashion using manual or computer systems as appropriate

Maintain confidentiality or information relating to patients, relatives,staff and the practice

The job description is subject to periodic reviewand amendment in consultation with the post holder in changing circumstances.

Person Specification

Experience

• Experience working as a HCA in a GP practice or healthcare setting
• Good communication and interpersonal skills
• Ability to work independently and as part of a team
• Understanding of patient confidentiality and data protection
• Experience of EMIS Web
• NHS Health Checks trained
• Smoking Cessation trained

Qualifications

• Certified competency in Phlebotomy
• Completion of Care Certificate
• 5 GCSEs at Grade C (or equivalent) to include Maths and English
• NHS Health Check trained

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.