Healthcare Assistant | Cambridgeshire Community Services NHS Trust

Cambridgeshire Community Services NHS Tr; Wisbech; On-site; GBP 20,000 - 25,000; Part time

Job summary

A reputable healthcare organization in Wisbech is looking for a committed Healthcare Assistant to deliver high-quality services for Integrated Contraception and Sexual Health. The ideal candidate will hold a Care Certificate and be skilled in phlebotomy, confidentiality, and patient rapport. This role offers 22.5 hours per week and the opportunity to make a positive impact in local community health services.

Qualifications

• Care Certificate qualification or willingness to undertake training.
• Trained to provide phlebotomy and chaperone duties, or willingness to train.
• Ability to develop rapport with service users.

Responsibilities

• Welcome patients and obtain personal and clinical details.
• Assist nurses/doctors in intimate examinations/procedures.
• Provide information to patients diagnosed with STIs/HIV.

Skills

Phlebotomy skills

Confidentiality in healthcare

Patient rapport building

Education

Care Certificate

Job description

Overview

iCaSH Cambridgeshire, Wisbech - Healthcare Assistant 22.5hrs per week (0.6wte).

An exciting opportunity has arisen for an enthusiastic, committed and experienced Healthcare Assistant to provide high quality services to the community who use the Integrated Contraception and Sexual Health (iCaSH) services across Cambridgeshire. You will be based at our site in Wisbech, which includes a clinic in Ely.

You will be part of a dynamic team who ensure the efficient and effective use of available resources, in meeting the contraception, sexual health and HIV care needs of people in Cambridgeshire.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 23 September 2025.

Responsibilities

• Welcome patients and obtain relevant personal and clinical details, treating all information as confidential.
• Following training and sign-off as competent, act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures and/or sexual health screening on patients.
• Provide information to patients attending the department and those diagnosed with a sexually transmitted infection/HIV or requiring contraception advice, risk reduction advice and condom demonstration.
• Where local services require and following training and sign-off, provide a service for asymptomatic patients requesting a routine sexual health screen.
• Provide a phlebotomy service for patients attending the services (following training).
• Undertake non-clinical duties in support of the admin team, including call taking and reception cover, 0300 number answering, registering patients and booking, and general patient/non-patient administration.
• Read and interpret microscopy slides as directed by clinicians and document and communicate findings, if required by the clinical service.
• Be non-judgemental to all client groups regardless of age/ethnicity/religion.
• Administer prescribed vaccines in accordance with service guidelines and Standard Operating Procedures, if required by the clinical service.
• Hold the Care Certificate and deliver associated standards of care or undertake the training at the earliest opportunity upon recruitment.
• Communicate effectively with the multidisciplinary team to promote efficient patient care; signpost clients to other services where appropriate; and liaise with other services as necessary for the co-ordination of patient care.
• Participate in outreach and support health promotion events when requested.
• Participate in annual appraisal, one-to-ones and clinical supervision throughout the year.
• Support updating clinic noticeboards and assist in stock control and ordering as required.
• Direct and escort patients and visitors around the clinic and ensure safe-keeping of patient property.
• Prepare clinic rooms prior to sessions and undertake tidying and general housekeeping duties within the clinics.
• Register and issue C-card and condoms following training.
• Attend and complete mandatory training in accordance with policy; participate in clinical and other audits as required; and participate in relevant emergency preparedness processes for the team.
• Direct and supervise students from a variety of disciplines within the scope of the role.

Qualifications and Requirements

• Care Certificate qualification or willingness to undertake training.
• Trained to provide phlebotomy and chaperone duties, or demonstrate willingness to undertake training.
• Flexible to work across all parts of the service where appropriate and able to meet the travel requirements of the Trust.
• Experience front of house with the ability to develop a warm and welcoming rapport with people who use the services.
• Understanding of the sensitivity and confidentiality involved in contraception, sexual health and HIV services.
• Commitment to non-judgemental care for all client groups.

Additional Information

• The service operates 9am to 5pm, Monday, Tuesday, Thursday, and two Fridays per month at the Ely service.
• This advert closes on Sunday 28 Sep 2025.
• Cambridgeshire Community Services NHS Trust is committed to equal opportunities and safeguarding responsibilities as part of the role.