Healthcare Assistant

The Adam Practice; Poole; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare provider in Poole is seeking a part-time Healthcare Assistant to support frail and complex patients. The ideal candidate will have at least NVQ level 2 qualification in Healthcare and phlebotomy skills, with responsibilities including clinical care provision, effective communication with patients, and identifying social resources to aid patient well-being. Flexibility in work days is offered, with some training provided. This position supports patients in their homes under minimal supervision.

Qualifications

• Previous experience in an NHS/Primary Care/Local Authority role.
• Experience of working under own direction.
• Ability to handle sensitive information confidentially.

Responsibilities

• Support the provision of clinical care for patients with complex needs.
• Establish and maintain effective communications with patients and carers.
• Identify social isolation and access resources to empower patients.

Skills

Excellent written and verbal communication skills

Ability to use own initiative

Demonstrable skills in written and spoken English

Education

NVQ Level 2 in Healthcare

Qualified in Phlebotomy

Job description

Are you a Healthcare Assistant with aLevel 2/3 NVQ Qualification and Health/Social Care who is interested in arole caring for frail and complexpatients whom are at risk of further deterioration in health or an avoidablehospital admission or unnecessary length of hospital stay.

Poole Central PCN is recruiting a part-time HCA, towork in the Enhanced Care Team, under the supervision of trained nurses,undertaking a broad range of health care activities and duties relating to thecare of frail and complex patients in their own homes or residential care.

The successful candidate will beworking within a multi-professional team of ANPs, Nurses, Paramedics,Pharmacists and Support staff and will be offered development and training tofulfil this job role and personal development objectives.

There is some flexibility around days worked, but must include a Monday as a working day. Start times for this role can be 08:30 or 09:00.

Due to the Christmas break, invites to interview will be sent to those who have been successfully shortlisted w/c 5 January 2026.

Interview date - Wednesday 21 January 2026.

(Please note: unfortunately this job is not open to applicants outside the UK)

Main duties of the job

The focus of the role will be tosupport the provision of clinical care for identified patients with frailand/or complex needs usually in their own homes in accordance with thepatients care plan. They will work as part of a team supported by qualified nurses,but the successful candidate must be able to work with minimum directsupervision.

The successful candidate willassist in the identification of those individuals with more complex healthneeds and with discussion with colleagues, refer for a holistic,multi-dimensional, interdisciplinary assessment. To participate in the MDTmeetings, where appropriate

The successful candidate to be able toestablish and maintain effective communications with patients, carers, andhealth professionals in a professional manner. To identifysocial isolation and loneliness, being proactive in signposting the ageing wellpopulation to relevant resources to empower patients to remain active andengage within their communities.

Assistance with ongoing support ofpatients, their families, and carers to manage their frailty and long-termhealth conditions. This will involve, following appropriatecompetency-based training, to undertake delegated clinical tasks and procedures such as, phlebotomy,ECG, BMI/BP readings, Urinalysis, diabetic foot checks / ear checks etc.

About us

PooleCentral PCN is the second largest PCN in Dorset and one of the first to developan operational Hub with a central co-ordination team and clinical teamsco-located in a dedicated building.

The PCNservices comprise a multi-professional Enhanced Care Team, responding to theneeds of the population who are housebound or living in long term residentialcare. The ECT comprises ANPs, RNs, HCAs, Paramedics, Specialist Diabetes andRespiratory Nurses and Clinical Pharmacists, working together to optimise clinicaloutcomes and support people to remain living independently whenever possibleand working closely with Practice Teams to ensure effective co-ordinated care.

We workcollaboratively with partners in health and social care and are currentlydeveloping a number of pathways that involve models if integrated working andinformation systems and digital technology have a key part to play in achievinggreater efficiency in how we work.

Thepost-holder will be employed through The Adam Practice (Lead Practice) onbehalf of the PCN and details of Terms and Conditions of employment areavailable on request.

Job responsibilities

To support the provision of clinicalcare for identified patients with frail and/or complex needs usually in their ownhomes in accordance with the patients care plan. To be supported by the ECTtrained nurses but able to work with minimum direct supervision.

To establish and maintain effectivecommunications with patients, carers, and health professionals in aprofessional manner.

To assist with ongoing support ofpatients, their families, and carers to manage their frailty and long-termhealth conditions.

To identify social isolation and loneliness, being proactive insignposting the ageing well population to relevant resources to empowerpatients to remain active and engage within their communities.

To be able to identify and recognise a deterioration in an individuals health and actpromptly to refer to relevant health professional to minimise the risk of rapiddeterioration or where appropriate, avoid hospital admission.

To have knowledge and understanding ofthe NEWS scoring format to assist with effective communication inacute/deteriorating presentations.

In line with the PCN/ Practices Teampolicy, to update patient records ensuring entries are accurate, relevant, andtimely and communicate care provided appropriately.

Following appropriatecompetency-based training, to undertake delegated clinical tasks and procedures such as, phlebotomy,ECG, bmi/bp readings, Urinalysis, diabetic foot checks.

To support thefacilitation of early discharge, where possible, from hospital for case managedpatients by co-ordination of care and services to be delivered within primarycare/community.

To assist in the identification of those individuals with morecomplex health needs, with discussion with colleagues, refer for a holistic,multi-dimensional, interdisciplinary assessment with members of the MDTspecialising in older peoples health, including a geriatrician. To participatein the MDT meetings, where appropriate.

Person Specification

Qualifications

• Qualification in Healthcare (minimum NVQ level 2)
• Qualified in Phlebotomy

Experience

• Previous experience in an NHS/Primary Care / Local Authority role
• Experience of working under own direction
• Evidence of working with IT systems including Word
• Ability to handle sensitive information confidentially
• Experience of Community/Primary Healthcare
• Experience of supporting service improvement
• Ability to self motivate, organise and prioritise workload

Travel

• Subject to the provisions of the Equality Act, able to travel using own vehicle on locality business

Skills & Attributes

• Excellent written and verbal communication skills
• Ability to use own initiative
• Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceEquivalent to AFC Band 2 - 3, dependant on experience