Health Tech: Customer Outcomes Lead (Hybrid, Equity)

Scarlet; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading health tech company in London is seeking a Customer Relationship Manager to build long-lasting relationships with innovative clients. You will serve as the primary point of contact, ensuring effective communication and desired outcomes. Candidates should have at least 3 years of experience in a B2B setting, strong project management skills, and excellent communication abilities. The position offers a hybrid work model and competitive compensation ranging from £50K to £70K.

Benefits

Equity offers

Flexible working hours

Qualifications

• 3+ years of experience in B2B customer relationship management, preferably in health tech or regulated industries.
• Proven ability to communicate effectively in asynchronous settings.
• Desire to work in a fast-paced, innovative environment.

Responsibilities

• Build and maintain trust-based relationships with health tech companies.
• Ensure clear communication and accountability for customer outcomes.
• Identify and resolve friction points to enhance customer experience.
• Manage the entire customer journey from onboarding to expansion.

Skills

Complex customer relationship management

Project management

Strong communication skills

Problem-solving

Adaptability in fast-paced environments

Job description

A leading health tech company in London is seeking a Customer Relationship Manager to build long-lasting relationships with innovative clients. You will serve as the primary point of contact, ensuring effective communication and desired outcomes. Candidates should have at least 3 years of experience in a B2B setting, strong project management skills, and excellent communication abilities. The position offers a hybrid work model and competitive compensation ranging from £50K to £70K.