Health Services Manager

Betsi Cadwaladr University Health Board; Wales; On-site; GBP 40,000 - 55,000; Full time

Job summary

A regional health authority in the United Kingdom is seeking a Health Services Manager to lead strategic management and improve patient service compliance. The ideal candidate will have strong leadership and financial management skills. This role offers an opportunity to influence healthcare delivery and is ideal for a people-oriented leader. Fluency in Welsh is desirable but not mandatory.

Qualifications

• People-oriented leader with knowledge of HR and business management.
• Proven leadership, communication, and negotiation skills.
• Ability to manage change in a multi-disciplinary environment.

Responsibilities

• Develop and implement practice strategy according to local needs.
• Manage budgets and maximize income opportunities.
• Lead staffing levels and oversee employee training and appraisal.

Skills

Leadership skills

Communication skills

Financial management

HR knowledge

Negotiation skills

Job description

Overview

Exciting Leadership Opportunity: Health Services Manager, Betsi Cadwaladr University Health Board.

Responsibilities

• Strategic Management and Planning: Develop and implement practice strategy, aligning with local needs, Health Board, and Cluster priorities.
• Financial Management: Manage budgets, maximize income opportunities, oversee cash/cheque handling, and private fee charging.
• People: Manage staffing levels, oversee staff induction, training, appraisal systems, and manage sickness per Health Board policies.
• Patient Services: Develop and manage patient services, ensuring compliance with guidelines and NHS contractual obligations. Oversee appointment/prescribing systems, surgery timetables, and manage complaints. Conduct patient satisfaction surveys and ensure Welsh Language standards compliance.
• Information Management and Technology: Plan IT implementation, ensure effective use of EMIS web, and maintain IT data security, backup, and disaster recovery plans.
• Organisational Management: Lead system development, maintain premises, ensure fire/security systems, and manage procurement.
• Communication and Engagement: Manage internal and external communication with Health Board teams and outside agencies, prepare reports, and negotiate.
• Contribute to/write Business Cases: Collect and collate complex data for reports.

Qualifications

People‑oriented leader with robust knowledge of HR, practice management, business management, and financial oversight. Proven leadership, communication, and negotiation skills are crucial. Demonstrate ability to implement and manage change effectively in a multi‑disciplinary environment. Welsh language is desirable; Welsh and/or English speakers are equally welcome.

Benefits and EEO

We are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.