Health Coach

Serco Limited; Cardiff; On-site; GBP 30,000; Full time

Job summary

A leading service organization in Cardiff seeks a Health Coach to empower individuals facing health challenges on their path to sustainable employment. You will manage a caseload, providing coaching, mentoring, and local employer engagement. Candidates should have experience in delivering Information, Advice, and Guidance. The role offers a competitive salary and various benefits including training, pension contributions, and employee discounts.

Benefits

Competitive salary

Pension scheme up to 6%

25 days annual leave

Employee Assistance Programme

Discounts with retailers

Qualifications

• Experience in coaching, mentoring, or delivering Information, Advice, and Guidance (IAG).
• Empathy and passion for making a difference in people's lives.
• Experience in a performance-driven environment.
• Knowledge of local job markets and recruitment practices.

Responsibilities

• Manage a caseload of customers conducting ongoing Needs Assessments.
• Coach individuals to develop job-seeking skills.
• Engage with local employers to match participants with job opportunities.
• Provide in-work support to ensure job retention.

Skills

Coaching

Mentoring

Communication

Organization

Empathy

Time-management

Education

Level 3 IAG qualification or equivalent

Tools

Microsoft Office

Job description

Location: Cardiff
Contract: Full-time | Permanent
Salary: £30,000 + Benefits

Overview

Empower Lives, Break Barriers, and Help People Thrive

Are you passionate about transforming lives and empowering individuals to achieve their goals despite health challenges? We're looking for Health Coaches to join our team and support jobseekers on their journey to sustainable employment.

In this rewarding role, you\'ll work closely with individuals who face health-related barriers to employment. You\'ll inspire, coach, and guide them to overcome challenges, gain confidence, and secure meaningful work.

Responsibilities

• Manage a caseload of customers, conducting ongoing Needs Assessments and creating tailored Action Plans.
• Coach and motivate individuals to develop job-seeking skills, including CV writing, interview preparation, and job applications.
• Engage with local employers to match participants with suitable job opportunities.
• Provide in-work support to ensure long-term success and job retention.
• Work collaboratively with internal teams and external partners to ensure customers have access to a range of support services.
• Maintain accurate and comprehensive records to track customer progress.

What You\'ll Bring

• Experience in coaching, mentoring, or delivering Information, Advice, and Guidance (IAG).
• Empathy and a genuine passion for making a difference in people\'s lives.
• Experience in a performance-driven environment.
• Knowledge of local job markets and recruitment practices.
• Minimum Level 3 IAG or equivalent qualification (or willingness to work towards it).
• Strong organizational, time-management, and communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

What we offer

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days\' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.

This role requires local travel and working from our Cardiff office. All employees will undergo an enhanced DBS check as part of our safeguarding commitment.

Ready to make a difference?

Apply now to become a Health Coach and help us support individuals on their path to sustainable employment!