Health Club Team Member

Slaley Hall - Health Club; Hexham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premier health club in the UK is seeking a dedicated Fitness Instructor to provide exceptional guest service and support health club operations. Responsibilities include greeting guests, managing bookings, and ensuring cleanliness of facilities. Candidates should have a Personal Trainer/Fitness Instructor level 2 qualification and possess excellent customer service skills. This role offers a range of competitive perks including free health club membership and discounts across services.

Benefits

Free health club membership

Discounts across golf services

Family & Friends discounts

Support with training & professional qualifications

Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Personal Trainer/Fitness Instructor level 2 qualification as a minimum preferred.
• Excellent customer service & communication skills are essential.
• Ability to work under pressure and multi-task effectively.

Responsibilities

• Welcome and greet guests.
• Make health club bookings and support membership sales.
• Conduct gym inductions and re-assessments for members.
• Maintain cleanliness of health club and spa areas.

Skills

Excellent customer service

Communication skills

Ability to work under pressure

Multi-tasking

Attention to detail

Education

Personal Trainer / Fitness Instructor level 2 qualification

Job description

Do you pride yourself on providing outstanding guest service?

The important stuff:

• Free health club membership (T&Tc apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Welcome and greet guests, make health club bookings, support with membership sales and enquires, carry out daily checks and conduct gym inductions for all new members and regular gym re-assessments as part of the health club retention strategy. You’ll be required to support with the cleanliness of the health club and spa areas ensuring all public areas are kept to the highest standards of cleanliness.

Is this the role for me?

• Personal Trainer / Fitness Instructor level 2 qualification as a minimum, or equivalent would be preferred
• Excellent customer service & communication skills
• Ability to work under pressure and multi-task
• Strong attention to detail

Spa Opening Times: Monday - Sunday 10:00am – 18:00

Health Club Opening Times: Monday - Sunday 6:30am – 21:30pm

Curious to find out more?

Slaley Hall Hotel, Spa & Golf Resort is located in Hexham. Our hotel is a 4*, 141-bedroom property set in 1000 acres with a 36-hole championship golf course which has hosted over 20 European and PGA tournaments. The dining options include Hadrian’s Brasserie restaurant, Tommy Craig’s bar, the Claret Jug restaurant and a Whisky snug, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.